SENIOR/TRAVEL CONSULTANT

corporate travel management (s) pte. ltd.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Corporate Travel Management (S) Pte. Ltd. in Singapore is seeking a Travel Coordinator to uphold high service standards and manage end-to-end client itineraries, including air tickets, visas, and related travel requirements.

You will maintain client profiles, ensure timely data entry in GDS and mid-office systems, and handle refunds or invoices while aligning with clients' travel policies and corporate deals.

Qualifications

• Service levels and SLA knowledge expected.
• Excellent communication and client-facing skills required.
• Ability to adapt to changing policies and client needs.

Responsibilities

• Ensure consistent service levels applicable to the SLA
• Ensure that service level agreement is met
• Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
• Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.
• Communicate corporate deals and offered best airfares option or alternative route of travel
• Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.
• Ensure all client's company profile and travellers data are kept updated regularly
• Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients' data reporting
• Process refunds and/or invoices in a timely manner
• To understand client's travel policy and advise business travellers when necessary.
• Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current
• Maintain a positive attitude towards fellow colleagues, managers and clients at all time
• Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company
• Other duties and responsibilities assigned by Operations Team Manager

Skills

Customer service

Communication

SLA awareness

Tools

GDS

Mid-office system

Job description

Roles and Responsibilities:

• - Ensure consistent service levels applicable to the SLA
• - Ensure that service level agreement is met
• - Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
• - Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.
• - Communicate corporate deals and offered best airfares option or alternative route of travel
• - Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.
• - Ensure all client's company profile and travellers data are kept updated regularly
• - Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients' data reporting
• - Process refunds and/or invoices in a timely manner
• - To understand client's travel policy and advise business travellers when necessary.
• - Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current
• - Maintain a positive attitude towards fellow colleagues, managers and clients at all time
• - Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company
• - Other duties and responsibilities assigned by Operations Team Manager