Assistant Operations Manager

AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. is seeking an experienced travel agent in Singapore to issue air tickets, coordinate with land operators, and manage hotel, dining, and attraction bookings.

You will ensure deadlines are met and support product costing while keeping close relationships with airlines and overseas suppliers. The ideal candidate has at least five years in a travel agent role, strong negotiation and problem-solving skills, and proficiency in Amadeus and Microsoft Office.

Qualifications

• Minimum 5 years of experience in a travel agent role.
• Able to work as a team player and handle multi-tasking.
• Able to work independently and take initiative.
• Demonstrates proactive attitude and willingness to challenge.
• Excellent problem solving and negotiation skills.
• Exceptional listening and analytical abilities.

Responsibilities

• Issuing air-tickets and coordinating with land operators; booking hotel rooms, restaurants and attractions.
• Ensuring datelines are adhered to (deposit, full payment, issuance and promotion).
• Assisting product planners to monitor costing (profit & loss, land & ticket costing).
• Updating OB system and guiding counter staff for sales and follow-up.
• Solving operational problems and maintaining good relationships with airlines and overseas suppliers.
• Liaising with airlines, overseas land operators and transportation operators for group travel arrangements.
• Familiar with Amadeus; handle travel operations including reservations of tours & hotels, ticketing, and staff support.
• Providing assistance on pre- and post-departure requirements.
• Carrying out ad-hoc tasks as assigned by the Company.
• Participating in travel fairs/roadshows.

Skills

Team player

Multi-tasking

Independent

Problem solving

Negotiation skills

Active listening

Analytical skills

Tools

Amadeus (GDS)

Microsoft Office

Job description

Job description:

1. Issuing of air-tickets, coordinating with land operators, booking hotel rooms, restaurants and attractions directly)
2. Ensuring datelines are adhered to (deposit, full payment, issuance and promotion)
3. Assisting product planners to watch costing closely (profit & loss, land & ticket costing)
4. Updating OB system and to give clear instructions to facilitate counter staff for sales and follow up
5. Solving operational problem and maintaining good working relationship with airlines and overseas suppliers
6. Liaising with the airlines, overseas land operators and transportation operators for travel arrangement for groups.
7. Familiar with airline booking system Amadeus, handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and staff support
8. Providing assistance on pre and post departure requirements
9. Any other ad-hoc tasks that may be assigned by the Company from time to time
10. Participating in travel fairs/roadshows

1. Minimum 5 years of experience working in a TRAVEL AGENT
2. Able to work as a team player, also can handle multi-tasking
3. Able to work independently
4. Attitude to actively challenge
5. Excellent problem solving and negotiation skills
6. Exceptional listening and analytical skills
7. Knowledge and skill in Amadeus (GDS)
8. Proficient in Microsoft Office