Senior Systems Analyst – End-to-End Solutions (Telecom)

Starhub Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

StarHub Ltd. is seeking a Senior Systems Analyst to design scalable systems translating business needs into clear solution specifications. You will support end-to-end solution design, collaborate with cross-functional teams, and ensure feasible, well-integrated designs aligned to business goals.

The role emphasizes user journey analysis, digital thinking, and delivering compliant solution artifacts while engaging with partners on RFP/RFT responses as needed.

Qualifications

• Bachelor's degree or higher in Computer Science, Computing, or related field; 5–7 years in systems analysis or solution design.
• Strong telecom background with knowledge of mobile and broadband networks, CRM, Billing, Provisioning, Inventory, Delivery and Integrations.
• Experience in digital areas including user journey analysis, design thinking, and human-centric assessment.
• Excellent communication and collaboration skills for a fast-paced, deadline-driven environment.
• Excellent problem-solving, organizational skills, and multi-tasking in a dynamic setting.
• Ability to work independently on solution components while escalating issues as needed.

Responsibilities

• Contribute to end-to-end solution design aligned with business and technical objectives.
• Gather, clarify, and document requirements from business users and stakeholders.
• Collaborate with cross-functional teams to translate requirements into effective system designs.
• Analyze feasibility, application design, integration points, and downstream impacts.
• Translate business models into platform configurations or specifications for enhancements.
• Support partners and internal stakeholders to improve business effectiveness and service offerings.
• Assist with RFP/RFT responses by providing technical input and solution analysis.
• Prepare and maintain design artifacts such as IA documents, sequence diagrams, and workflows.
• Follow agreed processes, milestones, and documentation standards.

Skills

Systems analysis

Solution design

Telecom domain

Stakeholder communication

User journey analysis

Education

Degree in Computer Science

Tools

CRM (Compax)

Billing systems

Provisioning systems

Inventory systems

Job description

StarHub Ltd. is seeking a Senior Systems Analyst to design scalable systems translating business needs into clear solution specifications. You will support end-to-end solution design, collaborate with cross-functional teams, and ensure feasible, well-integrated designs aligned to business goals.

The role emphasizes user journey analysis, digital thinking, and delivering compliant solution artifacts while engaging with partners on RFP/RFT responses as needed.