Senior Systems Analyst: End-to-End Solutions Lead

StarHub; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

StarHub in Singapore seeks a Senior Systems Analyst to translate business needs into scalable solution specifications and support end-to-end design aligned with objectives. You will collaborate with cross-functional teams to ensure feasible, well-integrated designs across platforms and participate in RFP/RFT submissions.

The role emphasizes user journey analysis, human-centric design, and strong communication in a fast-paced environment.

Qualifications

• Degree in Computer Science, Computing, or related field with 5–7 years of systems analysis or solution design experience.
• Strong background in the telecommunications industry.
• Knowledge of mobile and broadband networks, CRM (Compax), Billing, Provisioning, Inventory, Delivery, and Integrations.
• Experience in digital areas, including user journey analysis and human-centric design.
• Excellent communication and collaboration skills in a fast-paced environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization and multi-tasking in a dynamic setting.
• Able to work independently on assigned solution components.

Responsibilities

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users and stakeholders to gather, clarify, and document requirements.
• Collaborate with cross-functional teams to translate requirements into effective system designs.
• Support analysis of solution feasibility, application design, integration points, and downstream impacts.
• Understand business models and drivers and translate them into platform configuration or specifications for enhancements or new implementations.
• Work with partners and internal stakeholders to support technical strategies that improve business effectiveness and service offerings.
• Assist with RFP/RFT responses by providing technical input and solution analysis.
• Prepare and maintain required solution design artifacts such as IA documents, sequence diagrams, process flows, and workflows.
• Follow agreed processes, milestones, and documentation standards established by the team.

Skills

Systems analysis

Solution design

Telecommunications knowledge

Digital & user journey analysis

Communication

Collaboration

Problem-solving

Organization

Independent work

Education

Degree in Computer Science or related field

Tools

CRM (Compax)

Billing systems

Provisioning systems

Inventory systems

Integrations

Job description

StarHub in Singapore seeks a Senior Systems Analyst to translate business needs into scalable solution specifications and support end-to-end design aligned with objectives. You will collaborate with cross-functional teams to ensure feasible, well-integrated designs across platforms and participate in RFP/RFT submissions.

The role emphasizes user journey analysis, human-centric design, and strong communication in a fast-paced environment.