SSC / HR Operations Specialist

MEXC; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

MEXC is seeking an experienced HR Operations professional to manage global onboarding, offboarding, lifecycle events, and HR administration. You will maintain records, ensure data integrity, and act as the SSC primary contact for employee inquiries. Collaboration with Payroll, Legal, Finance, and IT is essential to ensure smooth HR operations across regions.

The role emphasizes accurate HR data management, reporting, and process improvement, supporting a fast-growing, global fintech environment.

Qualifications

• Bachelor's Degree or Diploma in HR, Business Administration, Psychology, or related field.
• 5–8 years in HR Operations, SSC, Administration, or People Operations.
• Fluent in English and Chinese to support global teams.
• Proficient in Excel and HR reporting.
• Familiar with HRIS, ATS, payroll systems, and lifecycle processes.

Responsibilities

• Manage end-to-end onboarding, offboarding, transfers, renewals and lifecycle processes for global staff.
• Maintain HR records, databases, and HRIS with data integrity and confidentiality.
• Serve as SSC point of contact for employee inquiries and HR tickets.
• Coordinate with Talent Acquisition, Payroll, Finance, Legal, and IT for HR processes.
• Support payroll, benefits, insurance management, and HR documentation across regions.
• Prepare HR reports, dashboards, and workforce analytics.
• Participate in HR process optimization and SOP development.

Skills

Fluent English & Chinese

Microsoft Excel

Stakeholder management

HR data management

Education

Bachelor's Degree or Diploma in HR/BA/Psychology

Tools

HRIS/ATS systems

Payroll systems

Job description

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Key Responsibilities

• Manage end-to-end onboarding, offboarding, employee transfers, contract renewals, and other employee lifecycle processes for global employees and contractors.
• Maintain accurate employee records, HR databases, and HRIS systems while ensuring data integrity, confidentiality, and compliance.
• Serve as the primary HR Shared Services (SSC) point of contact for employee inquiries, HR tickets, and day-to-day HR operational support.
• Coordinate with cross-functional teams, including Talent Acquisition, Payroll, Finance, Legal, and IT, to ensure smooth execution of HR processes.
• Support payroll preparation, employee benefits administration, insurance management, and HR documentation across multiple regions.
• Prepare HR reports, dashboards, and workforce analytics related to headcount, onboarding, attrition, organizational changes, and other HR metrics.
• Participate in HR process optimization, automation initiatives, SOP development, and other HR projects to improve operational efficiency and employee experience.

Requirements

• Bachelor's Degree or Diploma in Human Resources, Business Administration, Psychology, or a related field.
• Minimum 5–8 years of experience in HR Operations, HR Shared Services (SSC), HR Administration, or People Operations.
• Fluent in both English and Chinese to effectively support global teams and Chinese-speaking stakeholders.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications, with experience in HR data management and reporting.
• Familiarity with HRIS, ATS, payroll systems, and employee lifecycle management processes.
• Strong communication, stakeholder management, organizational, and problem-solving skills, with the ability to work in a fast-paced environment.
• Experience in multinational companies, fintech, cryptocurrency, Web3, or technology industries will be an added advantage.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.
• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.