Senior Site Reliability Engineer - Production Support (Fintech)

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

BeathChapman is recruiting a hands-on Site Reliability Engineer (Production Support) in Singapore for a fintech client. You will own day-to-day production support across live FX and payments platforms and report to the Head of SRE.

Starting as an individual contributor, you will monitor environments, respond to alerts and incidents, review logs, and write automation scripts. You will collaborate with product, operations, engineering and infra teams to mature runbooks and incident-response

Qualifications

• 7+ years in production support, application support, site reliability or technical operations.
• Experience in banking/financial institutions is advantageous.
• Strong production environment skills: alerts, incidents, troubleshooting, escalation, follow-through.
• Hands-on with monitoring tools (Grafana/Prometheus/Datadog) and log tools (OpenSearch/Kibana/Logstash/ELK/Splunk).
• Scripting ability in Bash, Python or similar.
• Able to diagnose issues using logs, metrics and dashboards.
• Familiarity with RCA, SLA/SLO, runbooks and production processes.
• Exposure to Kubernetes, cloud environments or containerised apps is useful.
• Client-facing experience is a plus but not required.

Responsibilities

• Own day-to-day production support across live FX and payments platforms.
• Monitor production environments and respond to alerts, incidents and system issues.
• Investigate production issues by reviewing dashboards, logs, metrics and behaviour.
• Use Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash for monitoring and logging.
• Configure, refine and improve alerts for early detection and proper escalation.
• Lead incident response, RCA and follow-up actions to prevent recurrence.
• Write Bash and Python scripts to automate support activities and troubleshooting.
• Coordinate with product, operations, engineering and infra teams to resolve issues.
• Set up production support, monitoring and incident-response for new products and changes.
• Maintain runbooks, ops docs and support procedures.
• Assist with client integration or onboarding with dedicated client-support team.
• Over time, grow into a broader lead role within production support and SRE.

Skills

Production support

Incident management

SRE practices

Scripting Bash/Python

Monitoring & logging

Cross-functional collaboration

Tools

Grafana

Prometheus

Datadog

OpenSearch

Kibana

Logstash

ELK

Splunk

Job description

BeathChapman is recruiting a hands-on Site Reliability Engineer (Production Support) in Singapore for a fintech client. You will own day-to-day production support across live FX and payments platforms and report to the Head of SRE.

Starting as an individual contributor, you will monitor environments, respond to alerts and incidents, review logs, and write automation scripts. You will collaborate with product, operations, engineering and infra teams to mature runbooks and incident-response