Senior Production Support Engineer, SRE & Cloud Reliability

TEKsystems; Singapore; On-site; SGD 100,000 - 156,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking a hands-on Production Support professional to join a growing technology team supporting critical front‑office business applications. You will troubleshoot complex issues, drive resolutions, and improve platform reliability through automation and operational excellence.

The role blends production support with Site Reliability Engineering (SRE) practices in a cloud-based environment, collaborating with business users, application owners, and technology

Qualifications

• 5+ years of experience in Production Support, Application Support, or SRE environment.
• Strong incident management, problem management, and troubleshooting capabilities.
• Proven ability to independently investigate issues using logs, monitoring tools, database queries, and system diagnostics.
• Hands-on experience with Linux/Unix environments and Bash/Shell scripting.
• Experience supporting Kubernetes-based applications, including troubleshooting pods and containerized workloads.
• Knowledge of cloud platforms such as AWS and/or Azure.
• Experience with Control-M, Autosys, or similar enterprise scheduling tools.
• Strong SQL and database troubleshooting skills.
• Excellent communication and stakeholder management skills, with experience supporting business users.

Responsibilities

• Provide production support for critical business applications, ensuring high availability and operational stability.
• Investigate and resolve production incidents, performing detailed root cause analysis before escalating where necessary.
• Monitor applications, infrastructure, and scheduled jobs, proactively identifying and addressing potential issues.
• Troubleshoot issues across cloud, Kubernetes, Linux, databases, and application layers.
• Support and manage batch scheduling platforms such as Control-M or Autosys.
• Communicate effectively with business users during incidents, providing timely updates and managing expectations.
• Drive continuous improvement initiatives by automating repetitive operational tasks and enhancing support processes.
• Partner with technology teams and system owners to improve platform reliability, resiliency, and operational efficiency.
• Participate in an on-call and weekend support rotation as required.
• Contribute to SRE initiatives, including monitoring, observability, automation, and operational best practices.

Skills

Kubernetes

Linux/Unix

AWS/Azure

Control-M

Autosys

SQL

Bash/Shell

Incident management

Automation Python

Datadog

Terraform

Stakeholder comms

Tools

Control-M

Autosys

Job description

Allegis Group Singapore Pte Ltd is seeking a hands-on Production Support professional to join a growing technology team supporting critical front‑office business applications. You will troubleshoot complex issues, drive resolutions, and improve platform reliability through automation and operational excellence.

The role blends production support with Site Reliability Engineering (SRE) practices in a cloud-based environment, collaborating with business users, application owners, and technology