Site Reliability Engineer (Production Support)

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

BeathChapman is recruiting a hands-on Site Reliability Engineer (Production Support) in Singapore for a fintech client. You will own day-to-day production support across live FX and payments platforms and report to the Head of SRE.

Starting as an individual contributor, you will monitor environments, respond to alerts and incidents, review logs, and write automation scripts. You will collaborate with product, operations, engineering and infra teams to mature runbooks and incident-response

Qualifications

• 7+ years in production support, application support, site reliability or technical operations.
• Experience in banking/financial institutions is advantageous.
• Strong production environment skills: alerts, incidents, troubleshooting, escalation, follow-through.
• Hands-on with monitoring tools (Grafana/Prometheus/Datadog) and log tools (OpenSearch/Kibana/Logstash/ELK/Splunk).
• Scripting ability in Bash, Python or similar.
• Able to diagnose issues using logs, metrics and dashboards.
• Familiarity with RCA, SLA/SLO, runbooks and production processes.
• Exposure to Kubernetes, cloud environments or containerised apps is useful.
• Client-facing experience is a plus but not required.

Responsibilities

• Own day-to-day production support across live FX and payments platforms.
• Monitor production environments and respond to alerts, incidents and system issues.
• Investigate production issues by reviewing dashboards, logs, metrics and behaviour.
• Use Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash for monitoring and logging.
• Configure, refine and improve alerts for early detection and proper escalation.
• Lead incident response, RCA and follow-up actions to prevent recurrence.
• Write Bash and Python scripts to automate support activities and troubleshooting.
• Coordinate with product, operations, engineering and infra teams to resolve issues.
• Set up production support, monitoring and incident-response for new products and changes.
• Maintain runbooks, ops docs and support procedures.
• Assist with client integration or onboarding with dedicated client-support team.
• Over time, grow into a broader lead role within production support and SRE.

Skills

Production support

Incident management

SRE practices

Scripting Bash/Python

Monitoring & logging

Cross-functional collaboration

Tools

Grafana

Prometheus

Datadog

OpenSearch

Kibana

Logstash

ELK

Splunk

Job description

Client introduction

Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange.

As the business continues to scale, they are strengthening the reliability and production support function that keeps their live platforms stable. This is a newly created Site Reliability Engineer (Production Support) role within the SRE team, reporting to the Head of SRE.

The role starts as a hands‑on individual contributor, with a genuine path to grow into a lead position over the next one to two years as part of succession planning.

Job responsibilities

• Own day‑to‑day production support across live FX and payments platforms.
• Monitor production environments and respond to alerts, incidents and system issues.
• Investigate production issues by reviewing dashboards, logs, metrics and application behaviour.
• Use monitoring and log aggregation tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash.
• Configure, refine and improve alerts so issues are detected early and escalated properly.
• Lead incident response, root‑cause analysis and follow‑up actions to prevent recurring issues.
• Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
• Work with product, operations, engineering and infrastructure teams to route and resolve issues effectively.
• Set up production support, monitoring and incident‑response processes for new products and platform changes.
• Maintain runbooks, operational documentation and support procedures.
• Assist with technical client integration or onboarding issues when needed, alongside a dedicated client‑support team.
• Over time, grow into a broader lead role within the production support and SRE function.

Job requirements

• At least 7 years in production support, application support, site reliability or technical operations.
• Experience supporting production systems in a bank or financial institution is advantageous.
• Strong experience supporting live production environments - alerts, incidents, troubleshooting, escalation and operational follow‑through.
• Hands‑on with monitoring tools (Grafana, Prometheus, Datadog or similar) and log aggregation tools (OpenSearch, Kibana, Logstash, ELK, Splunk or similar).
• Good scripting ability in Bash, Python or similar.
• Able to troubleshoot production issues using logs, metrics, dashboards, application behaviour and system indicators.
• Familiarity with incident management, RCA, SLA/SLO practice, runbooks and production support processes.
• Exposure to Kubernetes, cloud environments or containerised applications is useful.
• QA, UAT or release‑validation exposure is a plus, but not the main focus of the role.
• Client‑facing experience is a plus but can be trained - the more important requirement is strong production support and troubleshooting ability.

Why you should join them

• Newly created role with a genuine path to grow into a lead position over time.
• Strong ownership across production support, monitoring, incident response and platform stability.
• Work on live FX and payments platforms within a growing fintech environment.
• Broad exposure across production operations, SRE practice, monitoring, scripting, support processes and cross‑functional issue resolution.
• Direct exposure to the Head of SRE and the engineering, infrastructure, product and operations teams.
• A chance to shape how production support and reliability processes mature as the business scales.

JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112