Senior Site Reliability Engineer - Production Support

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

BeathChapman Pte Ltd in Singapore is seeking a hands-on Site Reliability Engineer (Production Support) for a growing fintech. You will own day-to-day production support for live FX and payments platforms, monitor environments, and lead incident response with a clear path to a lead role.

Candidates should have 7+ years in production support, strong scripting (Bash/Python), experience with monitoring and log-aggregation tools, and familiarity with Kubernetes or cloud environments.

Qualifications

• At least 7 years in production support, site reliability or technical operations.
• Experience supporting production systems in a bank or financial institution is advantageous.
• Strong experience with alerts, incidents, troubleshooting and escalation.
• Hands-on with monitoring and log aggregation tools listed above.
• Good scripting ability in Bash and Python or similar.
• Familiarity with incident management, RCA, SLA/SLO practice and runbooks.

Responsibilities

• Own day-to-day production support across live FX and payments platforms.
• Monitor production environments and respond to alerts, incidents and system issues.
• Investigate production issues by reviewing dashboards, logs, metrics and behavior.
• Use Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash for monitoring and analysis.
• Configure, refine and improve alerts to detect issues early and escalate properly.
• Lead incident response, RCA and follow-up actions to prevent recurrence.
• Write Bash and Python scripts to automate support activities and troubleshooting.
• Work with product, operations, engineering and infra teams to resolve issues.
• Set up production support, monitoring and incident-response processes for new products.
• Maintain runbooks, operational documentation and support procedures.
• Assist with technical client integration or onboarding issues when needed.
• Over time, grow into a broader lead role within production support and SRE.

Skills

Production support

Incident management

SRE practices

Bash scripting

Python scripting

Kubernetes

Cloud familiarity

Troubleshooting

Client-facing

Tools

Grafana

Prometheus

Datadog

OpenSearch

Kibana

Logstash

ELK

Splunk

Job description

BeathChapman Pte Ltd in Singapore is seeking a hands-on Site Reliability Engineer (Production Support) for a growing fintech. You will own day-to-day production support for live FX and payments platforms, monitor environments, and lead incident response with a clear path to a lead role.

Candidates should have 7+ years in production support, strong scripting (Bash/Python), experience with monitoring and log-aggregation tools, and familiarity with Kubernetes or cloud environments.