Senior ServiceNow CSM Solution Architect - Integrations

KG Information Systems Sdn Bhd; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

KG Information Systems Sdn Bhd in Singapore is seeking an experienced Solution Architect with deep ServiceNow expertise to lead multi-cycle CSM implementations and design robust integrations across ERP and procurement platforms.

The role focuses on case management, flow designer, integration hub, and SLA/OLA configurations, with a preference for candidates who can defend architecture decisions in BAFO negotiations and lead client discussions.

Qualifications

• 8+ years of ServiceNow implementation experience with at least 3 full-lifecycle CSM implementations.
• Hands-on expertise in Case Management, Flow Designer, Integration Hub, and SLA/OLA configuration.
• Designs event-driven integrations with ERP/procurement platforms (SAP, Ivalua/AcuBuy-class systems, or equivalent).
• Experience with CLM platform integration (RubiCon or equivalent) is a strong plus.
• CSA (Certified System Administrator) certification is mandatory; CIS-CSM is strongly preferred.
• Proven ability to lead client-facing architecture conversations and defend designs under commercial pressure (BAFO).

Skills

ServiceNow

CSM

Case Management

Flow Designer

Integration Hub

SLA/OLA configuration

Event-driven integrations

ERP/procurement integrations

Tools

SAP

Ivalua

AcuBuy

RubiCon

Job description

KG Information Systems Sdn Bhd in Singapore is seeking an experienced Solution Architect with deep ServiceNow expertise to lead multi-cycle CSM implementations and design robust integrations across ERP and procurement platforms.

The role focuses on case management, flow designer, integration hub, and SLA/OLA configurations, with a preference for candidates who can defend architecture decisions in BAFO negotiations and lead client discussions.