Solution Architect (ServiceNow) – Scrum Master

Epergne Solutions; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Epergne Solutions in Singapore seeks an experienced ServiceNow Solution Architect to lead enterprise architecture, integrations, and AI-enabled transformations. The role combines technical leadership with Scrum Master duties to drive agile delivery across the organization.

You will oversee migrations, ensure architectural standards, and coordinate with vendors while advancing AI-enabled automation and integrations with ERP, HR systems, and cloud platforms.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• 8–10+ years in Solution/Enterprise Architecture.
• 3+ years ServiceNow, preferably CSM.
• 3+ years Scrum Master / Agile Delivery experience.
• Strong ServiceNow architecture, configuration, customization and integration.

Responsibilities

• Design and architect ServiceNow solutions, integrations, workflows, and migrations.
• Lead ServiceNow CSM, Performance Analytics, Predictive Intelligence, Now Assist and AI initiatives.
• Drive migration from legacy platforms to ServiceNow.
• Serve as Scrum Master, facilitating Agile ceremonies, backlog management, delivery tracking, and team coaching.
• Provide enterprise architecture guidance and ensure technical standards and best practices.
• Manage vendor solutions, architecture reviews, upgrades, quality assurance, and technical validation.
• Integrate ServiceNow with ERP, HCM, procurement, SaaS and cloud platforms.
• Identify opportunities for AI, automation, and process optimisation.

Skills

ServiceNow

Solution Architecture

Scrum Master

Agile Delivery

Enterprise Architecture

AI/GenAI

Vendor Management

ITSM

Stakeholder Management

Education

Bachelor's degree

Tools

ServiceNow

Now Assist

Performance Analytics

Predictive Intelligence

Job description

Experience:-8-10+ Years

Job Role:-Solution Architect (ServiceNow) – Scrum Master

Job Location:- Singapore

Experience:-8-10+ Years

Role Overview:-

Seeking an experienced ServiceNow Solution Architect with strong Scrum Master/Agile Delivery experience to lead enterprise ServiceNow architecture, integration, transformation, and AI-enabled solutions.

Key Responsibilities:-

• Design and architect ServiceNow solutions, integrations, workflows, and migrations.
• Lead ServiceNow CSM, Performance Analytics, Predictive Intelligence, Now Assist and AI/Agentic AI initiatives.
• Drive migration from legacy platforms to ServiceNow.
• Serve as Scrum Master, facilitating Agile ceremonies, backlog management, delivery tracking, and team coaching.
• Provide enterprise architecture guidance and ensure technical standards and best practices.
• Manage vendor solutions, architecture reviews, upgrades, quality assurance, and technical validation.
• Integrate ServiceNow with ERP, HCM, procurement, SaaS and cloud platforms.
• Identify opportunities for AI, automation, and process optimisation.

Skills & Requirements:-

• 8–10+ years in Solution/Enterprise Architecture.
• 3+ years ServiceNow, preferably CSM.
• 3+ years Scrum Master / Agile Delivery experience.
• Strong ServiceNow architecture, configuration, customisation and integration.
• Experience with Performance Analytics, Predictive Intelligence, Now Assist/AI.
• Strong Agile/Scrum, stakeholder and vendor management skills.
• Experience in legacy migration, enterprise integration and digital transformation.
• Knowledge of ITSM, cloud, APIs and enterprise SaaS/ERP platforms.
• AI/ML or GenAI experience is advantageous.
• Bachelor's degree in Computer Science, IT, Engineering or related field.

Preferred Certifications:-

ServiceNow CSA/CIS | CSM/PSM/SAFe | TOGAF.