Senior ServiceNow Architect & Tech Lead

EY

Singapore

On-site

SGD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Continuous learning

Flexible work style

Transformative leadership

Diverse culture

Job summary

EY Singapore is seeking an experienced ServiceNow Technical Lead to design, implement, and support scalable ServiceNow solutions across enterprises. You will lead technical delivery and mentor engineers in a fast-paced, global environment.

You will translate business needs into technical designs, govern development standards, and drive continuous platform improvement while collaborating with service desk, infrastructure, release, and product teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Minimum 5 years of ServiceNow experience across implementation, customization, administration, and support.
Experience working in both ServiceNow implementation projects and steady-state production support environments.
Proven experience as a ServiceNow technical lead, solution architect, or platform specialist in enterprise environments.
Strong ServiceNow development experience, including JavaScript, Flow Designer, Integration Hub, REST/SOAP integrations, Scoped Applications, and platform customization.
Strong experience with incident management, problem management, root cause analysis, and operational support processes.
Hands-on experience with ServiceNow administration, troubleshooting, integrations, code promotions, upgrades, instance cloning, and release management.
Good understanding of SDLC, Agile/Scrum, CI/CD practices, and platform governance.
Experience conducting design reviews, code reviews, and establishing development standards.
Strong stakeholder management, leadership, communication, analytical, and problem-solving skills.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).

Responsibilities

Lead the design, architecture, implementation, and support of scalable, secure, and maintainable ServiceNow solutions.
Own technical delivery across implementation projects, enhancements, operational support, and defect resolution.
Translate business requirements into technical designs, solution architectures, and implementation plans.
Act as the technical lead and escalation point for complex platform issues, major incidents, production support challenges, and architecture decisions.
Lead and mentor ServiceNow engineers and support specialists, promoting technical quality and continuous learning.
Drive incident, problem, and service request resolution, including root cause analysis and permanent corrective actions.
Oversee platform administration activities such as troubleshooting, integrations, code promotions, releases, upgrades, instance cloning, and post-release validation.
Establish and enforce development standards, technical governance, design reviews, and code review practices.
Monitor platform health, performance, integrations, and operational risks to identify improvement opportunities.
Collaborate with service desk, infrastructure, product, release, architecture, and business teams to ensure reliable service delivery.
Support Agile delivery through estimation, sprint planning, backlog refinement, testing, deployment, and continuous improvement.
Promote use of out-of-the-box capabilities, automation, and new ServiceNow features to deliver business value.]
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