Senior Service Delivery Manager - AI-Driven IT Services

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is seeking a Senior Service Delivery Manager to oversee day-to-day support of medium-scale maintenance projects, ensuring alignment with customer requirements and SLAs. You will manage health checks, application monitoring, incident resolution, and customer queries to sustain service quality.

Responsibilities include customer and vendor management, service reporting, business development, and leading team performance improvements through coaching and mentoring.

Qualifications

• Degree in Information Systems, Computer Science, or equivalent.
• 5–7 years IT project management experience.
• Knowledge of process improvement methodologies and tools.
• Understanding of Software Development Lifecycle (SDLC).
• Proficiency in English, written and spoken.

Responsibilities

• Act as focal point for support-related queries and issues.
• Review transition plans, milestones, and deliverables with customers and teams.
• Ensure tasks meet agreed quality and service levels.
• Conduct regular SLA and KPI reviews to align services with customer expectations.
• Forecast and plan resource requirements for projects.
• Provide regular service delivery reports to customers.
• Identify opportunities for expanding or improving services delivered.
• Support pre-sales activities in coordination with account managers.
• Delegate and monitor tasks assigned to team members.
• Provide coaching, leadership, and performance feedback.
• Enhance team performance through leadership and mentoring.

Skills

IT project management

Process improvement

SDLC understanding

English proficiency

Education

Degree in Information Systems or Computer Science

Job description

NCS is seeking a Senior Service Delivery Manager to oversee day-to-day support of medium-scale maintenance projects, ensuring alignment with customer requirements and SLAs. You will manage health checks, application monitoring, incident resolution, and customer queries to sustain service quality.

Responsibilities include customer and vendor management, service reporting, business development, and leading team performance improvements through coaching and mentoring.