Senior IT Service Delivery Manager

NCS Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

NCS Group is seeking a driven Service Manager to lead service delivery, ensuring all contracts are effectively managed. This role involves acting as the primary contact for clients and overseeing project finances, including revenue forecasting and cost management.

The ideal candidate has at least 5 years of IT project management experience and a degree in Computer Science or a related field. Strong interpersonal, communication, and negotiation skills are essential for this role.

Qualifications

• Minimum 5 years of IT project management experience.
• Strong knowledge in process improvement methodologies and tools.
• Proficient in written and spoken English.

Responsibilities

• Provide leadership and management of the Service Support Office.
• Act as the single point of contact in client engagement.
• Manage contracts and subcontractors effectively.
• Forecast revenue and costs of ongoing projects.
• Develop and maintain KPIs to assess service performance.

Skills

IT project management

Customer management

Process improvement methodologies

Presentation skills

Negotiation skills

Interpersonal skills

Education

Degree in Computer Science or related field

Tools

ITIL certification

Job description

NCS Group is seeking a driven Service Manager to lead service delivery, ensuring all contracts are effectively managed. This role involves acting as the primary contact for clients and overseeing project finances, including revenue forecasting and cost management.

The ideal candidate has at least 5 years of IT project management experience and a degree in Computer Science or a related field. Strong interpersonal, communication, and negotiation skills are essential for this role.