Senior Service Delivery Manager — IT Ops & SLA Leader

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is seeking a Lead / Senior / Service Delivery Manager to oversee day-to-day support of medium-scale maintenance projects, ensuring SLAs are met and incidents resolved promptly. You will coordinate health checks, monitoring, and stakeholder communications across APAC in a dynamic environment.

The ideal candidate has 5–10 years in IT infrastructure, an ITIL Foundation, strong communication and leadership skills, and a degree in a relevant field.

Qualifications

• 5–10 years of IT infrastructure support experience.
• ITIL Foundation or higher is preferred.
• Excellent written, oral and presentation skills.
• Degree or Diploma in a relevant field.

Responsibilities

• Act as focal point for all support queries and issues.
• Review transition plans, milestones and deliverables with support teams and customers.
• Monitor SLAs/KPIs to align services with customer expectations.
• Forecast resources and manage project health status.
• Lead and coach team members with performance feedback.

Skills

ITIL Foundation

IT infrastructure

Leadership

Communication

Education

Degree in IT

Job description

NCS is seeking a Lead / Senior / Service Delivery Manager to oversee day-to-day support of medium-scale maintenance projects, ensuring SLAs are met and incidents resolved promptly. You will coordinate health checks, monitoring, and stakeholder communications across APAC in a dynamic environment.

The ideal candidate has 5–10 years in IT infrastructure, an ITIL Foundation, strong communication and leadership skills, and a degree in a relevant field.