Senior/ Service Coordinator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Flintex Consulting Pte Ltd is seeking a Service Operations Assistant in Singapore with 1-3 years of experience. You will assist daily indoor operations, handle inquiries, prepare quotations, and coordinate with engineers and subcontractors to ensure timely service delivery.

The role requires good communication, MS Office proficiency, and familiarity with NetSuite. Diploma holders or those with GCE qualifications are welcome, and the position is based in Central Singapore.

Qualifications

• Knowledge in MS Office.
• Possess good communication skills.
• Experience in NetSuite is an added advantage.
• Minimum GCE 'N'/'O'/'A' Level with 3-4 years of related working experience.
• Diploma Holder in Business Administration with 1-2 years of related working experience.

Responsibilities

• Attend to customers enquires / complaints via phone / email / fax and ensure actions are taken.
• Prepare quotations / charges for customers, Job Order Processing (JOP).
• Schedule and prioritise service requests from customers.
• Coordinate with field service engineers, contractors, customers and authorities to meet timelines.
• Maintain service records and documentation in the system.
• Provide regular customer account updates to the Service Manager.

Skills

MS Office

Communication skills

Education

GCE 'N'/'O'/'A' Level

Diploma in Business Administration

Tools

NetSuite

Job description

Posted On 28/08/2026

Job Information

Work Experience 1-3 years

Maritime

SGD 3000 - SGD 4500

City Singapore

State/Province Central Singapore

140168

Job Description

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
• Schedule and prioritize service request from customers.
• Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
• Keep and track service history and follow up with customer account to confirm satisfaction.
• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
• Ensure high level of customer satisfaction through proactive service planning and communication.
• Support customer audits, inspections and provide supporting document when necessary.
• Prepare service request form / purchase order for vendors / sub-contractors.
• Prepare shipping form for delivery of items.
• Reservations and bookings of air tickets.
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure all work schedule records, filing systems and documentations are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.
• Handle all Company's equipment warranty claims.
• Perform other ad-hoc duties as assigned by the Manager.

Requirements:

• Knowledge is MS Office
• Possess good communication skills
• Experience in NetSuite is an added advantage
• Minimum GCE 'N' / 'O' / 'A' Level with 3-4 years of related working experience. Or
• Diploma Holder in Business Administration with 1-2 years of related working experience