Senior Service Coordinator

TALENT-MERGE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TALENT-MERGE PTE. LTD. in Singapore is seeking a capable Service Coordinator to manage customer enquiries, prepare quotations, and schedule service appointments.

You will liaise with field engineers, subcontractors, and internal teams to ensure timely, accurate service delivery. The role requires a diploma or related qualification with relevant experience, strong communication, and excellent organizational skills to handle multiple priorities in a fast-paced environment.

Qualifications

• GCE N/A/O/N Level or Diploma with related experience.
• Proficient in Microsoft Office applications for records, documentation and admin tasks.
• Strong written and verbal communication with internal and external stakeholders.
• Excellent organizational, scheduling and coordination skills with attention to detail.
• Able to multitask and work in a fast-paced service environment.

Responsibilities

• Handle customer enquiries, service requests and complaints via phone, email and other channels.
• Generate quotations, service charges, and job orders within timelines.
• Plan and prioritize service appointments based on requirements and schedules.
• Liaise with field engineers, subcontractors, customers and internal teams to ensure smooth delivery.
• Monitor ongoing service activities and follow up on outstanding matters.

Skills

Customer service

Communication

Microsoft Office

Organization

Education

GCE N/O/A Level or Diploma

Tools

MS Office

Job description

Responsibilities

• Manage customer enquiries, service requests, and complaints through phone, email, and other communication channels, ensuring timely resolution and follow-up.
• Generate quotations, service charges, and job orders accurately and within required timelines.
• Plan and prioritize service appointments based on customer requirements, urgency, and operational schedules.
• Liaise with field engineers, subcontractors, customers, and internal teams to facilitate smooth service delivery.
• Monitor ongoing service activities and follow through on outstanding matters to ensure completion within agreed timelines.
• Maintain accurate service documentation by updating records, job status, and customer feedback in the relevant systems.
• Compile and provide periodic updates on customer accounts, service activities, and outstanding issues to supervisors and coordinators.
• Identify recurring service concerns and customer feedback trends, recommending appropriate corrective or improvement actions.
• Raise purchase requisitions and prepare supporting documentation for vendors, subcontractors, and project-related requirements.
• Support overall service coordination and administrative activities while managing multiple priorities and stakeholders effectively.

Requirements

• GCE ‘N’/‘O’/‘A’ Level with 3–4 years of relevant working experience, or a Diploma in Business Administration or a related discipline with 1–2 years of relevant experience.
• Proficient in Microsoft Office applications, with the ability to manage service records, documentation, and administrative tasks efficiently.
• Strong written and verbal communication skills with the ability to engage customers and coordinate effective with internal and external stakeholders.
• Excellent organizational, scheduling, and coordination skills with strong attention to detail.
• Able to multitask, prioritize competing requirements, and work effectively in a fast-paced service environment.