Service Coordinator (Engineering MNC) East location

QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Quantum Leap Career Consultancy Pte. Ltd. in Loyang, Singapore is seeking a proactive Service Coordinator to support daily service operations, manage inquiries, quotations, orders, and documentation.

You will coordinate with field engineers, subcontractors, customers, and authorities to ensure timely service delivery, maintain records, and provide progress updates to the Service Manager. Working hours are 8am-5pm or 9am-6pm, with company transport provided.

Qualifications

• Proficient in Microsoft Office and data entry.
• Strong coordination and communication skills.
• Organized, detail-oriented, and able to multitask.
• Experience in service coordination is a plus.

Responsibilities

• Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
• Prepare and process quotations, job orders, and service charge documentation.
• Schedule and prioritize customer service requests based on urgency and available resources.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
• Track service history and follow up with customers to confirm satisfaction after service completion.
• Provide regular account updates and progress reports to the Service Manager
• Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
• Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
• Support customer audits and inspections by preparing and providing necessary documentation.
• Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
• Manage material and parts requisition for subcontractors, technicians, or engineers.
• Ensure all records, schedules, and filing systems are well maintained and organized.
• Coordinate project and service schedules for all service personnel.
• Manage warranty claims for various equipment.

Skills

Microsoft Office

Coordination

Communication

Detail-oriented

Job description

We are seeking a proactive and detail-oriented Service Coordinator to support our daily service operations.

Key Responsibilities

• Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
• Prepare and process quotations, job orders, and service charge documentation.
• Schedule and prioritize customer service requests based on urgency and available resources.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
• Track service history and follow up with customers to confirm satisfaction after service completion.
• Provide regular account updates and progress reports to the Service Manager
• Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
• Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
• Support customer audits and inspections by preparing and providing necessary documentation.
• Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
• Manage material and parts requisition for subcontractors, technicians, or engineers.
• Ensure all records, schedules, and filing systems are well maintained and organized.
• Coordinate project and service schedules for all service personnel.
• Manage warranty claims for various equipment.

Skills & Competencies

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong coordination and communication skills.
• Organized, detail-oriented, and able to multitask effectively.
• Candidates with more experience can be considered for senior titles.

Working location: Loyang (Company transport provided)

Working hours: Either 8AM-5PM or 9AM-6PM