Senior / Service Coordinator

Stafflink Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Company transport provided

Job summary

Stafflink Services Pte Ltd in Singapore is seeking a diligent Service Coordinator to handle customer enquiries via phone and email, issue quotations and service documents, and prioritize requests.

You will liaise with field engineers, subcontractors, customers and authorities to ensure timely job completion, maintain records, and support the Service Manager with reports. Proficiency in MS Office and strong communication are essential.

Qualifications

• GCE ‘N’/‘O’/‘A’ Level or Diploma in Business Administration or equivalent.
• 2–4 years of experience in service coordination, admin support, or customer service roles.
• Proficient in Microsoft Office applications.
• Strong communication, coordination, and problem-solving skills.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Attend to customer enquiries and complaints via phone and email, and ensure timely follow-up and resolution.
• Prepare and issue quotations, job orders, and service documents accurately.
• Schedule and prioritize customer service requests efficiently.
• Liaise with field service engineers, subcontractors, customers, and relevant authorities to ensure timely job completion.
• Maintain accurate service history, reports, and records in the system.
• Support the Service Manager with regular updates and customer reports.
• Monitor recurring issues and recommend process improvements.
• Handle warranty claims, purchase requisitions, and shipping/delivery arrangements.
• Coordinate schedules and assist with project and service documentation.
• Perform other ad-hoc administrative and coordination duties as assigned.

Skills

Customer service

Coordination

Communication

Problem-solving

Multitasking

MS Office

Education

GCE N/O/A Level or Diploma in Business Administration or equivalent

Job description

• Monday- Friday (9am - 6pm)

• Company Transport Provided

• MNC

Responsibilities

• Attend to customer enquiries and complaints via phone and email, and ensure timely follow-up and resolution.

• Prepare and issue quotations, job orders, and service documents accurately.

• Schedule and prioritize customer service requests efficiently.

• Liaise with field service engineers, subcontractors, customers, and relevant authorities to ensure timely job completion.

• Maintain accurate service history, reports, and records in the system.

• Support the Service Manager with regular updates and customer reports.

• Monitor recurring issues and recommend process improvements.

• Handle warranty claims, purchase requisitions, and shipping/delivery arrangements.

• Coordinate schedules and assist with project and service documentation.

• Perform other ad-hoc administrative and coordination duties as assigned.

Requirements

• GCE ‘N’ / ‘O’ / ‘A’ Level or Diploma in Business Administration or equivalent.

• 2–4 years of experience in service coordination, admin support, or customer service roles.

• Proficient in Microsoft Office applications.

• Strong communication, coordination, and problem-solving skills.

• Organized, detail-oriented, and able to multitask in a fast-paced environment.

We regret only shortlisted candidates will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128