Service Coordinator (Technical Services) DP22

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a capable service coordinator to manage customer enquiries, quotations, and job orders.

The role involves coordinating with engineers, sub-contractors, and customers to ensure timely service delivery and high satisfaction. You will maintain service records and support audits while handling procurement and scheduling tasks. Applicants should have a Diploma in Business or equivalent, with at least two years of related experience and familiarity with Oracle

Qualifications

• Diploma in Business or equivalent is required.
• At least 2 years of related work experience.
• Experience with Oracle Netsuite is an advantage.

Responsibilities

• Attend to customer enquiries/complaints via phone, email, or fax and ensure actions are taken.
• Prepare and generate quotations/charges for customers and process JOPs.
• Schedule and prioritise service requests from customers.
• Coordinate with field service engineers, sub-contractors, customers and authorities to meet timelines.
• Maintain and track service history and follow up on customer accounts.
• Keep accurate service records and upload reports to the system.
• Provide regular customer updates to the Service Manager or Lead Coordinator.
• Identify recurring issues and suggest process improvements.
• Explore opportunities for additional services and equipment upgrades.
• Ensure high customer satisfaction through proactive service planning and communication.
• Support customer audits and provide necessary documentation.
• Prepare service requests, purchase orders for vendors/sub-contractors.
• Arrange shipping forms for item delivery and book air tickets.
• Prepare materials for subcontractors or technicians/engineers.
• Raise purchase requisitions for installation materials as needed.
• Maintain organised project/service schedules for personnel.
• Handle warranty claims for equipment and related processes.
• Perform other duties as assigned by the Manager.

Education

Diploma in Business or equivalent

2 years of related working experiences

Experience in Oracle Netsuite

Tools

Oracle Netsuite

Job description

Responsibilities

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
• Schedule and prioritize service request from customers.
• Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer's satisfaction.
• Keep and track service history and follow up with customer account to confirm satisfaction.
• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
• Ensure high level of customer satisfaction through proactive service planning and communication.
• Support customer audits, inspections and provide supporting document when necessary.
• Prepare service request form / purchase order for vendors / sub-contractors.
• Prepare shipping form for delivery of items.
• Reservations and bookings of air tickets.
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure all work schedule records, filing systems and documentations are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.
• Handle all equipment warranty claims.
• Perform other ad-hoc duties as assigned by the Manager.

Requirements

• Diploma in Business or equivalent
• 2 years of related working experiences.
• Experience in Oracle Netsuite is an added advantage.