Customer Service Coordinator (Construction)

Recruit Expert; Singapore; On-site; SGD 26,784 - 33,480; Full time

Job summary

Recruit Expert in Singapore is seeking a dedicated customer support coordinator in the construction industry. The role involves coordinating service activities, managing manpower deployment, and processing service requests effectively.

An ideal candidate should possess at least 2 years of relevant experience, strong communication skills, and a customer-focused approach. The position offers a salary range of $2,400 to $3,000 and requires the ability to work both independently and as part of a team.

Qualifications

• Minimum 2 years of customer support experience in construction.
• Strong communication and customer-focused mindset.
• Ability to work independently and collaboratively.

Responsibilities

• Coordinate with clients on service activities and scheduling.
• Arrange manpower deployment and job assignments with team.
• Process customer service requests and maintain updates.
• Issue job instructions and monitor equipment usage.

Skills

Customer support

Communication skills

Interpersonal abilities

Self-motivated

Education

GCE ‘O’ Level or equivalent

Job description

Roles & Responsibilities

• Coordinate with clients on service activities, work plans, and scheduling requirements.
• Work closely with operations team to arrange manpower deployment and daily job assignments.
• Receive, log, and process all customer service requests, ensuring proper follow-through.
• Issue job instructions to ground teams and maintain accurate updates of work orders and schedules.
• Monitor equipment usage and records, prepare summary reports, and support general administrative tasks.

Requirements

• GCE ‘O’ Level or equivalent.
• At least 2 years of customer support experience in the construction industry.
• Strong communication and interpersonal abilities with a customer-focused mindset.
• Self-motivated, responsible, and able to work both independently and collaboratively.

Salary: $2,400 to $3,000