Senior Salesforce Signature Success Manager

Informatica S.E.A. Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Informatica S.E.A. Pte Ltd is seeking an experienced Customer Success Leader to own the Salesforce Signature journey for our enterprise customers in Singapore.

You will orchestrate end-to-end Signature experiences, align strategic goals with product capabilities, and ensure sustained value delivery across complex, multi-org environments. You will partner with senior stakeholders, drive adoption of Salesforce Clouds, and act as a Trusted Advisor to enable successful renewals and expansions.

Qualifications

• 10+ years in Customer Success, SaaS, or related leadership roles.
• Deep knowledge of Salesforce product and platform features.
• Experience with one or more Salesforce clouds in delivery or design.
• Proven trusted-advisor with ability to drive business value.
• Experience in banking/financial services digital transformation is desirable.

Responsibilities

• Orchestrates Signature experience across multi-org, single-cloud customers.
• Aligns with business and technical stakeholders to ensure value delivered through Signature.
• Single point of accountability for Signature-entitled customers.
• Drives CS Score metrics and handles escalations and red accounts.

Skills

Customer Success

SaaS experience

Project leadership

Solutions Architecture

Executive communication

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Sales Cloud

Job description

Informatica S.E.A. Pte Ltd is seeking an experienced Customer Success Leader to own the Salesforce Signature journey for our enterprise customers in Singapore.

You will orchestrate end-to-end Signature experiences, align strategic goals with product capabilities, and ensure sustained value delivery across complex, multi-org environments. You will partner with senior stakeholders, drive adoption of Salesforce Clouds, and act as a Trusted Advisor to enable successful renewals and expansions.