Senior Retail Team Lead - Merch & Customer Experience

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking a capable Retail Supervisor to join our Central Singapore store. You will lead daily store operations, manage cashiering, stock control and visual merchandising, and support online store activities.

The ideal candidate has 2–3 years of retail experience and at least 1 year in a supervisory role, with hands-on POS and stock management skills. Effective leadership, customer service, and merchandising acumen are essential.

Qualifications

• Minimum 2-3 years of retail experience.
• At least 1 year in a supervisory or team-leading role.
• Hands-on experience with POS systems, cashiering, and daily sales administration.
• Proven experience in stock control, visual merchandising, and staff supervision.

Responsibilities

• Maintain strong product and store knowledge to promote merchandise and services at high service standards.
• Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
• Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
• Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
• Support online store operations and participate in digital marketing initiatives.
• Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
• Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
• Execute visual merchandising according to assigned themes and concepts, recommending improvements to displays, fixtures, and promotional materials.
• Monitor stock levels through daily checks, physical stock takes, replenishment of fast-moving items, and reporting of slow- or out-of-stock items.
• Train, mentor, and supervise retail staff and promoters on service standards, selling techniques, product knowledge, POS usage, grooming, and company policies.
• Monitor staff performance, attendance, and duty rosters, providing structured feedback to management.
• Enforce safety and security procedures, including fitting-room controls and incident reporting.
• Maintain high housekeeping standards across sales areas, fixtures, and product displays.
• Update and maintain administrative records including VIP lists, SKUs, stock data, and daily sales reports.
• Perform other job-related duties as assigned.

Skills

Retail experience

Supervisory experience

Cashier experience

Stock control

Visual merchandising

Staff supervision

Tools

POS systems

Job description

Good Job Creations (Singapore) Pte Ltd is seeking a capable Retail Supervisor to join our Central Singapore store. You will lead daily store operations, manage cashiering, stock control and visual merchandising, and support online store activities.

The ideal candidate has 2–3 years of retail experience and at least 1 year in a supervisory role, with hands-on POS and stock management skills. Effective leadership, customer service, and merchandising acumen are essential.