Retail Team Lead: Customer Experience & Merchandising

Popular Book Company Pte Ltd; Singapore; On-site; SGD 29,016 - 42,408; Full time

Benefits offered by this job

Competitive salary & bonuses

Medical & dental coverage

Training & development

Team-oriented culture

Career growth opportunities

Job summary

Popular Book Company Pte Ltd in Singapore is seeking a Retail Supervisor to oversee a department in our stores. You will supervise retail assistants, ensure excellent customer service, and maintain high presentation standards.

This full-time role requires a GCE O level with 2 years in retail supervision, strong leadership, and ability to work long hours including weekends. We offer salary, benefits, and development opportunities.

Qualifications

• Minimum GCE O level with 2 years of experience in a retail supervisory or managerial role.
• Strong customer service orientation.
• Excellent communication, interpersonal, and leadership skills to effectively manage a team.
• Proficient in inventory management, merchandising, and store operations.
• Ability to work long hours, including public holidays and weekends, to meet the needs of the business.
• Strong problem-solving and decision-making skills to address challenges and make informed decisions.
• Enthusiastic about the retail industry and the company's products and services.

Responsibilities

• Supervising and coordinating the daily activities of the retail team, including scheduling, task allocation, and performance management
• Providing excellent customer service by assisting customers, handling inquiries, and resolving any issues that may arise
• Ensuring that store operations, inventory, and merchandising standards are maintained to the highest level
• Identifying and implementing strategies to improve store efficiency, sales, and customer satisfaction
• Collaborating with the store management team to develop and execute marketing campaigns and promotions to drive customer engagement and increase revenue

Skills

Customer service

Leadership

Communication

Inventory management

Merchandising

Store operations

Problem-solving

Education

GCE O level

Job description

Popular Book Company Pte Ltd in Singapore is seeking a Retail Supervisor to oversee a department in our stores. You will supervise retail assistants, ensure excellent customer service, and maintain high presentation standards.

This full-time role requires a GCE O level with 2 years in retail supervision, strong leadership, and ability to work long hours including weekends. We offer salary, benefits, and development opportunities.