Senior Programme & Student Experience Lead

Nanyang Technological University; Singapore; In loco; SGD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Nanyang Technological University invites applications for a Senior Administrative Manager within the Undergraduate Programmes Office (UPO) to lead daily operations and enhance the student experience at NBS.

Reporting to the Programme Director, you will oversee programme delivery, manage scholarships and awards, coordinate with support units on SFT, handle candidature and progression matters, and contribute to projects and outreach activities.

Competenze

• Bachelor’s degree from a recognized university.
• Minimum 6 years of relevant working experience, preferably in the education sector.
• Experience in a relevant administrative role in higher learning is advantageous.
• Strong people management and supervisory experience.
• Excellent interpersonal and communication skills.
• Ability to lead and manage multiple stakeholders and priorities.
• Proactive, adaptable and capable of independent and team work.
• Proficient in Microsoft Office applications.

Mansioni

• Oversee planning, implementation and delivery of the programme with the Programme Director.
• Provide timely UAPP updates and reports to management.
• Manage undergraduate scholarships, awards and financial aid processes.
• Coordinate with Academic Support Units on SFT feedback.
• Process student appeals and provide recommendations.
• Review and approve Leave of Absence applications.
• Advise on candidature matters and progression pathway anomalies.
• Refer students to support services as needed (UPO Student Care).
• Handle Readmission, withdrawal and termination matters.
• Oversee freshmen credit transfer annually.
• Review course exemptions and provide advisory.
• Provide academic advisory to students.
• Support ad hoc projects, events and outreach.

Conoscenze

People management

Leadership

Interpersonal skills

Stakeholder management

Analytical thinking

Problem solving

Organizational skills

MS Office

Formazione

Bachelor's degree

Strumenti

MS Office

Descrizione del lavoro

Nanyang Technological University invites applications for a Senior Administrative Manager within the Undergraduate Programmes Office (UPO) to lead daily operations and enhance the student experience at NBS.

Reporting to the Programme Director, you will oversee programme delivery, manage scholarships and awards, coordinate with support units on SFT, handle candidature and progression matters, and contribute to projects and outreach activities.