Senior Assistant Manager, Programme Management and Student Administration

Nanyang Technological University; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Nanyang Technological University invites applications for a Senior Administrative Manager within the Undergraduate Programmes Office (UPO) to lead daily operations and enhance the student experience at NBS.

Reporting to the Programme Director, you will oversee programme delivery, manage scholarships and awards, coordinate with support units on SFT, handle candidature and progression matters, and contribute to projects and outreach activities.

Qualifications

• Bachelor’s degree from a recognized university.
• Minimum 6 years of relevant working experience, preferably in the education sector.
• Experience in a relevant administrative role in higher learning is advantageous.
• Strong people management and supervisory experience.
• Excellent interpersonal and communication skills.
• Ability to lead and manage multiple stakeholders and priorities.
• Proactive, adaptable and capable of independent and team work.
• Proficient in Microsoft Office applications.

Responsibilities

• Oversee planning, implementation and delivery of the programme with the Programme Director.
• Provide timely UAPP updates and reports to management.
• Manage undergraduate scholarships, awards and financial aid processes.
• Coordinate with Academic Support Units on SFT feedback.
• Process student appeals and provide recommendations.
• Review and approve Leave of Absence applications.
• Advise on candidature matters and progression pathway anomalies.
• Refer students to support services as needed (UPO Student Care).
• Handle Readmission, withdrawal and termination matters.
• Oversee freshmen credit transfer annually.
• Review course exemptions and provide advisory.
• Provide academic advisory to students.
• Support ad hoc projects, events and outreach.

Skills

People management

Leadership

Interpersonal skills

Stakeholder management

Analytical thinking

Problem solving

Organizational skills

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

This position is part of the academic arm within the Undergraduate Programmes Office (UPO) and is required to lead and support the daily operations in UPO, enhancing the overall NBS student experience.

Responsibilities:

• Oversee the proper planning, implementation and smooth delivery of the programme with Programme Director.
• Provide timely UAPP updates and reports to management.
• Oversee and manage the administration of undergraduate mid-term scholarships processes, University/College-level awards, and NBS Financial Aid applications.
• Oversee and manage with Academic Support Units to manage the Student Feedback on Teaching (SFT).
• Process students’ requests to manage appeals and provide recommendations.
• Reviewing and approving Students’ Leave of Absence applications.
• Review, provide advisory to all matters relating to candidature matters and assess any anomalies in progression pathways.
• Referral to respective support as and when necessary, such as UPO Student Care Team.
• Process Re-admission, withdrawal and termination student matters.
• Responsible for all freshmen credit transfer annually.
• Review, evaluate, update and provide advisory on course exemption matters.
• Provide academic advisory to students.
• Support ad hoc projects, events, and outreach activities.

Requirements:

• A Bachelor’s degree from a recognized university.
• Possess minimum 6 years of relevant working experience, preferably in the education sector.
• Prior experience in a relevant administrative role in an institution of higher learning will be advantageous.
• Strong people management and leadership skills; Supervisory experience is required.
• Influencer with good interpersonal and communications skills to work well with people collaboratively.
• Self-motivated, resourceful, and flexible in adjusting and responding to changing priorities.
• Ability to work independently and as a team, personal initiative, and team spirit in the effective implementation of projects.
• Ability to lead the team by providing clear direction, supporting team members, and ensuring tasks are completed effectively and on time.
• Ability to manage multiple stakeholders, multi-task and deliver with quality and timeliness.
• Strong analytical and problem-solving skills, planning and organizational abilities.
• Organised and meticulous with an eye for details.
• Proficient in Microsoft Office application.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU