Cybersecurity Support Engineer

Netpoleon; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

13th month AWS / Variable bonus

In-house and vendor-led training

Additional sponsored training based on performance

Job summary

A leading IT network security firm in Singapore is seeking an Associate Support Engineer. The role involves providing customer support, troubleshooting technical issues, creating documentation, and collaborating with teams. Ideal candidates should possess strong technical knowledge, excellent communication skills, and a passion for customer service. Opportunities for specialization and training will be available, making this role suitable for recent graduates or individuals transitioning into a technical position.

Qualifications

• Solid understanding of computer systems, networks, software applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with passion for providing exceptional service.
• Ability to collaborate effectively with cross-functional teams.
• Strong documentation skills for creating clear technical documentation.
• Adaptable and proactive about continuous learning.

Responsibilities

• Respond to customer inquiries and technical issues.
• Investigate and diagnose reported technical problems.
• Create and maintain technical documentation and FAQs.
• Collaborate with internal teams to resolve complex issues.
• Assist in testing new product features and provide feedback.
• Support new customers during the onboarding process.
• Stay updated with product offerings and industry trends.
• Adhere to SLAs for response times and customer satisfaction.

Skills

Technical knowledge

Communication skills

Problem-solving abilities

Customer service orientation

Teamwork and collaboration

Technical documentation

Adaptability and learning agility

Job description

A leading IT network security firm in Singapore is seeking an Associate Support Engineer. The role involves providing customer support, troubleshooting technical issues, creating documentation, and collaborating with teams. Ideal candidates should possess strong technical knowledge, excellent communication skills, and a passion for customer service. Opportunities for specialization and training will be available, making this role suitable for recent graduates or individuals transitioning into a technical position.