Senior IT Support & Operations Lead

Focal Search Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Senior Technical Support professional to analyze and manage IT incidents, support local and cloud systems, and oversee IT assets. Candidates should have strong proficiency in desktop and mobile device support, excellent communication skills, and familiarity with Microsoft Office 365. The role requires managing service requests effectively while collaborating with the IT team to enhance operations. Competitive compensation and a dynamic work environment offered.

Qualifications

• Strong proficiency in desktop/laptop and OS support.
• Excellent communication skills in English, both written and spoken.
• Familiarity with Microsoft Office 365 administration.

Responsibilities

• Conduct analysis to find underlying causes of IT issues.
• Manage incidents and service requests per SLA.
• Provide support for IT infrastructure systems.

Skills

Desktop/laptop support

Mobile device management

Communication skills

Microsoft Office 365

Data and voice switches

Automation platforms

Project management

Tools

Intune

Meraki

Cisco

Job description

A technology solutions provider in Singapore is seeking a Senior Technical Support professional to analyze and manage IT incidents, support local and cloud systems, and oversee IT assets. Candidates should have strong proficiency in desktop and mobile device support, excellent communication skills, and familiarity with Microsoft Office 365. The role requires managing service requests effectively while collaborating with the IT team to enhance operations. Competitive compensation and a dynamic work environment offered.