Senior Product Support Engineer – Semiconductor Equipment

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ADVANTEST (SINGAPORE) PTE. LTD. is seeking a Product Support Engineer to support semiconductor test equipment projects in Singapore. You will work with cross-functional and cross-regional teams to ensure successful customer project execution at OSAT sites.

Responsibilities include serving as a technical liaison, monitoring field performance, mentoring field service staff, troubleshooting, and developing end-user documentation and training. Travel to customer sites will be required.

Qualifications

• Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering, or a related engineering discipline is required.
• 3-5 years of related work experience.
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In-depth knowledge of industrial computer systems, network architectures, and diagnosing anomalies.
• Strong English and Mandarin communication skills for international meetings and stakeholders.
• Domestic and international travel is required (10%–60%).
• Overseas travel required (Taiwan, Malaysia, US) Up to 50%.

Responsibilities

• Provide support services for ATS’ line of Test Systems according to established standards and procedures.
• Serve as technical liaison for customers, suppliers, applications users and other technical personnel.
• Monitor field performance and develop analytics aligned with business needs.
• Mentor and support Field Service Group personnel.
• Troubleshoot and define diagnostic parameters to identify root causes.
• Travel to customer locations for repair, troubleshooting and system installation; author incident reports as needed.
• Develop end-user documentation and technical training for internal staff.
• Write and execute test plans for system-level diagnostics.
• Build cross-functional relationships to support project assignments and priorities.
• Incorporate field data into prioritization of work and manage projects to deliver high-caliber results.
• Remain informed on high-priority engineering projects and contribute as needed.

Skills

Analytical skills

English & Mandarin communication

Troubleshooting

Technical know-how

Education

Engineering degree (Bachelor/Master)

Tools

Electrical test equipment

Job description

We are a global semiconductor test equipment supplier seeking a motivated Product Support Engineer to support equipment projects in Singapore. This role works closely with cross-functional and cross-regional teams to ensure successful execution of customer projects at OSAT sites.

Job Duties and Responsibilities:

• Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high-priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.

Job requirements

• Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering, or a related engineering discipline is required.
• 3-5 years of related work experience
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
• Strong communication skills in English and Mandarin are required, as the role involves leading international meetings and frequent interaction with Mandarin-speaking stakeholders, customers, and business partners.
• Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
• In-depth knowledge of refrigerant systems a plus.
• Overseas traveling required (Taiwan, Malaysia, US) Up to 50%.