Senior Product Support Engineer - Semiconductor Equipment

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

ADVANTEST (SINGAPORE) PTE. LTD. seeks a Product Support Engineer to support semiconductor test equipment projects in Singapore. You will work with cross-functional and cross-regional teams to ensure successful customer project execution at OSAT sites.

You will troubleshoot, analyze field data, and develop documentation while mentoring service staff and coordinating with engineering and sales teams. Significant travel may be required.

Qualifications

• Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering or related field.
• 3–5 years of related work experience in product support or engineering roles.
• Strong analytical and problem-solving abilities with attention to detail.
• Experience with test and measurement equipment and electrical/automation systems.
• Proficient in English and Mandarin for international meetings and stakeholder interactions.

Responsibilities

• Provide technical support for ATS line of Test Systems to customers and suppliers.
• Act as liaison for customers, application users and technical teams.
• Monitor field performance and develop analytics aligned with business needs.
• Mentor Field Service Group personnel to maximize capability and work environment.
• Troubleshoot, diagnose, and define root causes; travel to customer sites as required.
• Develop end-user documentation and provide technical training to staff.

Skills

Analytical skills

English & Mandarin communication

Troubleshooting

Cross-functional collaboration

Project management

Education

Bachelor's or Master's in Mechanical, Electrical, or Software Engineering

Tools

Test and measurement equipment

Industrial computer systems

Network architectures

Diagnostic parameter programming

Job description

We are a global semiconductor test equipment supplier seeking a motivated Product Support Engineer to support equipment projects in Singapore. This role works closely with cross-functional and cross-regional teams to ensure successful execution of customer projects at OSAT sites.

Job Duties and Responsibilities

• Applies established standards, processes, procedures to provide support services for ATS' line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high-priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.

Job requirements

• Bachelor's or Master's degree in Mechanical, Electrical, Software Engineering, or a related engineering discipline is required.
• 3-5 years of related work experience
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
• Strong communication skills in English and Mandarin are required, as the role involves leading international meetings and frequent interaction with Mandarin-speaking stakeholders, customers, and business partners.
• Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
• In-depth knowledge of refrigerant systems a plus.
• Overseas traveling required (Taiwan, Malaysia, US) Up to 50%.