Senior Product Ops & Transformation Lead

GovTech Singapore; Singapore; On-site; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Leave benefits

Employee wellness programs

Flexible work arrangements

Job summary

GovTech Singapore is at the forefront of Singapore's Smart Nation initiatives, driving public sector digital transformation with a focus on data science, AI, and secure digital infrastructure.

We seek a senior professional to lead product operations and drive end-to-end operational improvements across teams, processes, and enterprise systems. You will design scalable operating models, enable automation, and measure impact to deliver better public services.

Qualifications

• 5–8+ years of relevant experience in product operations, digital product delivery, service design, operational transformation or related roles.
• Proven experience solving complex operational problems spanning multiple teams, processes or enterprise systems.
• Strong systems thinking and problem-solving ability to distinguish root causes from symptoms.
• Experience redesigning end-to-end workflows and delivering measurable improvements in efficiency or user experience.
• Strong analytical capabilities using operational data and user feedback.

Responsibilities

• Identify root causes of fragmented workflows and address underlying problems.
• Redesign end-to-end workflows across organisational boundaries for simpler experiences.
• Drive operational transformation with scalable governance and standardised workflows.
• Enable automation and self-service using AI tools and low-code technologies.
• Turn data into insights with metrics, feedback and performance indicators.
• Support product adoption and change through improved onboarding and communications.

Skills

Product operations

Operational transformation

Systems thinking

AI tools experience

Low-code platforms

Tools

AI tools

Low-code platforms

Digital workflow solutions

Job description

GovTech Singapore is at the forefront of Singapore's Smart Nation initiatives, driving public sector digital transformation with a focus on data science, AI, and secure digital infrastructure.

We seek a senior professional to lead product operations and drive end-to-end operational improvements across teams, processes, and enterprise systems. You will design scalable operating models, enable automation, and measure impact to deliver better public services.