Product Ops Lead for Public Sector Innovation

Tech; Singapore; On-site; SGD 100,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave benefits

Employee wellness programs

Total rewards approach

Job summary

GovTech in Singapore is seeking a Product Operations specialist to own end-to-end delivery of complex initiatives, from planning to adoption and continuous improvement.

You will establish workflows, governance routines and performance measures, coordinate across product, technology, business, finance, procurement, agency and vendor stakeholders, and use data and insights to prioritise improvements and support decision-making. Mentoring and continuous improvement are encouraged.

Qualifications

• Experience in product operations, programme management, IT project delivery, service operations or a related field.
• Proven ability to deliver complex initiatives across multiple teams, functions or stakeholder groups.
• Experience translating strategic objectives and user needs into actionable plans, priorities and measurable outcomes.
• Practical experience in process improvement, automation, data-informed decision-making, user adoption or change management.
• Experience managing operational risks, governance requirements, vendors, contracts or service levels.
• Strong stakeholder management and communication skills, including the ability to present recommendations to management or governance forums.
• Ability to work independently in ambiguous environments, make sound decisions and maintain focus on outcomes.
• Experience mentoring colleagues or contributing to team capability development.

Responsibilities

• Own end-to-end operational delivery for complex product or service initiatives, from planning and implementation through adoption and ongoing improvement.
• Establish and improve operational workflows, service practices, documentation, governance routines and performance measures.
• Coordinate priorities and dependencies across product, technology, business, finance, procurement, agency and vendor stakeholders.
• Use operational data, dashboards, user feedback and service insights to identify issues, prioritise improvements and support decision-making.
• Lead process redesign, automation and standardisation to reduce manual effort, improve accuracy and strengthen service outcomes.
• Drive user engagement, support, training, change communication and operational readiness for product launches and enhancements.
• Identify and manage operational, delivery, vendor, contractual and adoption risks, and drive mitigation actions to closure.
• Support incident management, audit readiness and governance requirements through clear controls, records and reporting.
• Manage relevant vendor delivery, service levels, change requests and contractual obligations.
• Mentor junior colleagues, share knowledge and help teams resolve complex operational challenges.
• Facilitate alignment across stakeholders, resolve disagreements constructively and champion continuous improvement.

Job description

GovTech in Singapore is seeking a Product Operations specialist to own end-to-end delivery of complex initiatives, from planning to adoption and continuous improvement.

You will establish workflows, governance routines and performance measures, coordinate across product, technology, business, finance, procurement, agency and vendor stakeholders, and use data and insights to prioritise improvements and support decision-making. Mentoring and continuous improvement are encouraged.