Public Sector Product Ops Specialist

Tech; Singapore; Sur place; SGD 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Total rewards package

Flexible work arrangements

Inclusive workplace

Résumé du poste

GovTech in Singapore is seeking to strengthen its Product Operations capability to drive public-sector digital transformations. You will collaborate across product, engineering, design, and policy to deliver data-driven features and scalable operations for a broad set of government initiatives.

You will build dashboards, analyse user data, run GTM processes, and continuously improve release readiness, onboarding, and support for public solutions that serve MCCY, NAC, PA, SportSG, and MUIS.

Qualifications

• Experience working cross-functionally with product management, engineering, design, policy, and ops teams.
• Experience with product analytics platforms and project management tools to track product performance & delivery.
• Experience in GTM processes, conducting user research, and incident reporting/management.
• Strong spreadsheet and dashboard creation skills for building operational reporting and tracking systems.
• Proficiency in data analysis tools and SQL for extracting insights from product usage data, user behaviour metrics, and operational databases.

Responsabilités

• Own feature release readiness by ensuring launch checklists, tests results, onboarding flows, support docs, and success metrics are in place before each release.
• Establish and optimise product feedback loops by collecting, analysing, and synthesising user insights, support tickets, and stakeholder input into clear product recommendations.
• Drive cross-functional alignment by facilitating communication between product management, engineering, design, engagement, and policy functions to ensure coordinated delivery.
• Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform roadmap decisions.
• Build operational infrastructure including dashboards, reporting systems, process documentation, and workflow automation to support scalable product operations.
• Own and execute internal operational workflows - including user onboarding, admin permissions, and offboarding - and identify process inefficiencies to implement improvements.
• Drive user growth and adoption by engaging users, collecting feedback and resolving queries to inform product iterations.
• Investigate and resolve complex product issues highlighted by users by coordinating across teams, analysing root causes, and implementing systematic solutions to prevent recurrence.

Connaissances

Cross-functional collaboration

Product analytics

Go-to-market processes

Dashboard creation

SQL

Data analysis

Stakeholder alignment

User research

Outils

Analytics platforms

Project management tools

Description du poste

GovTech in Singapore is seeking to strengthen its Product Operations capability to drive public-sector digital transformations. You will collaborate across product, engineering, design, and policy to deliver data-driven features and scalable operations for a broad set of government initiatives.

You will build dashboards, analyse user data, run GTM processes, and continuously improve release readiness, onboarding, and support for public solutions that serve MCCY, NAC, PA, SportSG, and MUIS.