Senior Product Operations Leader

Tech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards approach

Leave benefits

Employee wellness programs

Job summary

GovTech is at the forefront of Singapore’s Smart Nation drive, delivering digital transformation across public services. Join a Centre of Excellence in ICT & Smart Systems to design and implement operational improvements using AI, automation and data insights.

You will collaborate with Product, Engineering, HR and other teams to create scalable, user-centric processes that boost efficiency and service quality.

Qualifications

• 5–8+ years of relevant experience in product operations or related roles.
• Experience solving complex operational problems spanning multiple teams or enterprise systems.
• Strong systems thinking and problem solving; distinguish root causes from symptoms.
• Experience redesigning end-to-end workflows and delivering measurable improvements.
• Ability to influence stakeholders and navigate organizational dependencies.
• Hands-on experience with AI tools, automation or low-code solutions.
• Familiarity with SaaS platforms or public sector digital transformation is a plus.

Responsibilities

• Identify root causes of fragmented workflows and improve ownership across teams and systems.
• Redesign end-to-end operations across organisational boundaries to simplify experiences.
• Drive operational transformation with scalable processes and governance.
• Enable automation and self-service using AI, low-code tools and workflow automation.
• Turn data into actionable operational insights with metrics and feedback.
• Support product adoption and change through effective communication and training.
• Align officers, managers and product teams to address recurring issues.
• Improve cross-functional execution and resolve dependencies.
• Build scalable governance, service standards and knowledge management for growth.
• Prototype and test new workflows and measure impact on experience and productivity.

Skills

Systems thinking

AI tools

Low-code platforms

Stakeholder influence

Product development understanding

Tools

AI tools

Workflow automation

Job description

GovTech is at the forefront of Singapore’s Smart Nation drive, delivering digital transformation across public services. Join a Centre of Excellence in ICT & Smart Systems to design and implement operational improvements using AI, automation and data insights.

You will collaborate with Product, Engineering, HR and other teams to create scalable, user-centric processes that boost efficiency and service quality.