Senior Product Ops Lead — AI-Driven Public Sector PMO

GovTech Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development opportunities

Leave benefits

Wellness programs

Job summary

GovTech Singapore is hiring for a Programme Operations professional to design and operate a national-scale transformation programme. You will shape the operating model, governance, and coordination across Finance, Legal, Security and procurement, enabling multiple product teams to deliver with clarity and speed.

You will own budgeting, risk management and vendor engagement, driving data-driven decisions, standards, and reusable practices.

Qualifications

• Significant experience in programme operations, PMO, product ops, or a similar role on complex enterprise, public-sector or legacy-modernisation programmes
• Strong financial literacy: comfortable building and defending cost models, working with Finance on CAPEX/OPEX treatment, and explaining assumptions to senior stakeholders
• Experience working through governance, security, procurement or compliance processes, ideally in government or another regulated environment
• Ability to run independently with senior stakeholders outside your reporting line, including Finance, Legal, Security and governance committees
• Judgment on when a process can be simplified or challenged, and when it genuinely needs to be followed
• High ownership: you close loops without being chased, and you notice problems before others do
• Clear, concise written communication, especially for submissions and papers that senior leadership will read
• An open, curious mind, with a genuine drive to automate and redesign inefficient processes, including with AI

Responsibilities

• Design and continuously improve the programme operating model, so governance, funding, security and vendor workflows scale as delivery expands
• Develop reusable operating practices, templates and standards that become the default way future transformation workstreams operate
• Capture, codify and continuously improve programme operational knowledge, including governance playbooks, procurement patterns, security patterns and AI operating guides
• Synthesise operational insights into recommendations for Product Managers and programme leadership, influencing investment priorities, governance improvements and delivery strategy
• Own a suite of programme health metrics, for example governance lead time, procurement cycle time, vendor onboarding time, vendor productivity, budget variance, dependency ageing and AI automation savings
• Use these to optimise the programme objectively rather than by intuition
• Be the single point of contact for central functions (Finance, Procurement, Legal, Security, IT) so they are not dealing with multiple people across the programme
• Surface dependencies, risks and decisions that sit outside the squads, and route them to the right owner before they become blockers
• Coach delivery teams and Product Managers on effective operational practices, reducing delivery friction through shared ways of working
• Own the numbers, assumptions and models behind the programme's full lifecycle funding estimate, and prepare submissions for the funding and technical governance committees
• Re-baseline estimates after each release as actual delivery data replaces extrapolation
• Run the budget definition cycle with Finance, including CAPEX/OPEX classification, choosing the right line-item granularity, and moving numbers between calendar-year and financial-year bases
• Run security clearance workstreams end to end: data classification justification, risk assessments, and deviation requests
• Work out what controls the STARS2.0 team needs, scope the requests properly, and get approvals through without pulling engineers off technical work
• Own vendor onboarding logistics: devices, tool access, security clearances, approvals and building access, so partners are productive from day one
• Collect and analyse vendor timesheets monthly and produce reporting that answers whether this delivery model is genuinely better, cheaper and faster than a traditional bulk tender
• Build the commercial baseline and data that support vendor negotiations, and track delivery against contract terms, scope and team shape
• Coordinate with Procurement and Legal on purchase orders, contract variations and related approvals
• Much of this work is repetitive, document-heavy and rules-bound. We expect you to automate it aggressively, from timesheet parsing and budget reclassification to submission drafting and dependency tracking, and to measure the time you win back
• Develop repeatable AI-assisted operational workflows that become standard practice across the programme, measuring both efficiency gains and quality outcomes

Job description

GovTech Singapore is hiring for a Programme Operations professional to design and operate a national-scale transformation programme. You will shape the operating model, governance, and coordination across Finance, Legal, Security and procurement, enabling multiple product teams to deliver with clarity and speed.

You will own budgeting, risk management and vendor engagement, driving data-driven decisions, standards, and reusable practices.