Senior Product Ops Lead — Public Sector Platform

Government Technology Agency; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Government Technology Agency is seeking a Senior Product Operations Specialist for the GeBIZ X product. You will support delivery, operations, and continuous improvement at the intersection of product, engineering, policy, and operations to ensure reliability and user outcomes.

You will translate user needs into functional solutions, strengthen operational processes, and drive data-informed decision-making.

Qualifications

• At least 3 years of product operations, business analysis, or product/project management in IT.
• Experience in Agile environments; CSPO/CSM certifications are advantageous.
• Must obtain Ivalua Level 3 certification within 6 months of appointment.

Responsibilities

• Engage agencies and suppliers to understand challenges and improve outcomes with metrics.
• Partner with Product Managers, Engineers, and Policy teams to roll out features.
• Operationalise agency onboarding and engagements, including processes, documentation, and testing.
• Act as a bridge between frontline users and technical teams for issue resolution and feedback loops.
• Configure Ivalua modules and maintain integrations; develop and maintain configuration documentation.

Skills

Analytical thinking

Stakeholder engagement

Cross-functional collaboration

Communication skills

Process documentation

Education

Diploma or Bachelor’s degree in Information Technology or related discipline

Tools

Ivalua config

SQL

APIs

Integration

Job description

Government Technology Agency is seeking a Senior Product Operations Specialist for the GeBIZ X product. You will support delivery, operations, and continuous improvement at the intersection of product, engineering, policy, and operations to ensure reliability and user outcomes.

You will translate user needs into functional solutions, strengthen operational processes, and drive data-informed decision-making.