Product Ops Specialist: Public Sector CX & Ops

GovTech Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GovTech Singapore is seeking a Product Operations Specialist to elevate the experience of users and partners while driving operational excellence across product teams. You will work at the intersection of Product, Engineering, Design and Customer Success, focusing on post-launch operational activities and onboarding initiatives.

The ideal candidate has a passion for high customer satisfaction, a willingness to learn the technical aspects of Open APIs, and a proactive mindset to improve products

Qualifications

• Bachelor’s degree or equivalent in any discipline.
• 2+ years of experience in product operations, project management, or a similar role within the technology industry.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
• Strong sense of responsibility and proactive in driving initiatives to completion.
• Excellent communication skills, with the ability to collaborate with cross-functional teams and explain complex concepts.
• Detail-oriented with a focus on quality and continuous improvement.
• Genuine interest in learning the technical aspects of the products, specifically API functionality and operations.

Responsibilities

• Elevate users and partners experience by supporting CX and PX teams.
• Own go-to-market strategy and onboarding materials for users and partners.
• Create intuitive onboarding materials and documentation.
• Develop feedback channels to strengthen engagement.

Skills

Initiative

Analytical skills

Cross-functional collaboration

Communication skills

Data interpretation

Education

Bachelor’s degree or equivalent

Tools

API knowledge (REST, OpenID Connect, OAuth)

Python for data analysis

Job description

GovTech Singapore is seeking a Product Operations Specialist to elevate the experience of users and partners while driving operational excellence across product teams. You will work at the intersection of Product, Engineering, Design and Customer Success, focusing on post-launch operational activities and onboarding initiatives.

The ideal candidate has a passion for high customer satisfaction, a willingness to learn the technical aspects of Open APIs, and a proactive mindset to improve products