Senior Process Transformation Lead — Cross-Functional Change

Skills and Workforce Development Agency; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Skills and Workforce Development Agency in Singapore seeks an experienced Process Transformation Lead to manage medium-to-large assignments from diagnosis to implementation, partnering with business, operations, policy and technology teams to deliver scalable improvements.

You will define outcomes, manage risks and drive adoption, coaching junior practitioners while ensuring sustainable process change and measurable benefits for the public service.

Qualifications

• Applies sound process-mapping, problem-framing and root-cause analysis skills to diagnose complex cross-functional processes.
• Designs practical future-state processes and translates findings into actionable recommendations and implementation plans.
• Manages project risks, dependencies and quality across assigned transformation scopes.

Responsibilities

• Lead medium-to-large process-transformation assignments or defined workstreams from diagnosis through implementation and early benefits tracking.
• Collaborate across business, operations, policy and technology teams to identify complex process challenges and design scalable solutions.
• Define outcomes, baselines, evidence requirements, milestones and risks for transformation projects.
• Organise work across specialists and business participants to ensure coherent delivery.
• Develop implementation plans, business cases and readiness requirements to support transition.
• Coach junior practitioners and ensure high quality deliverables throughout the transformation lifecycle.

Skills

Process mapping

Root-cause analysis

Future-state design

Risk management

Stakeholder management

Job description

Skills and Workforce Development Agency in Singapore seeks an experienced Process Transformation Lead to manage medium-to-large assignments from diagnosis to implementation, partnering with business, operations, policy and technology teams to deliver scalable improvements.

You will define outcomes, manage risks and drive adoption, coaching junior practitioners while ensuring sustainable process change and measurable benefits for the public service.