Senior Process Transformation Lead

Skills and Workforce Development Agency; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Skills and Workforce Development Agency in Singapore seeks a process-transformation lead to manage medium-to-large assignments from diagnosis through implementation and benefits tracking. You will work across business, operations, policy and technology to design scalable solutions and ensure adoption.

The role involves scoping, diagnosing, redesigning, and implementing initiatives with a focus on cross-functional coordination and continuous improvement within the public service context.

Qualifications

• Applies process-mapping and root-cause analysis to diagnose cross-functional issues.
• Designs practical future-state processes and identifies implementation steps.
• Manages project risks, dependencies and quality across transformation scopes.

Responsibilities

• Lead current-state research and root-cause analysis to identify pain points.
• Design future-state processes, roles, controls and service interactions.
• Develop implementation plans and readiness requirements.
• Coach junior practitioners and track outcomes and progress.

Skills

Process mapping

Root-cause analysis

Stakeholder management

Project management

Job description

Skills and Workforce Development Agency in Singapore seeks a process-transformation lead to manage medium-to-large assignments from diagnosis through implementation and benefits tracking. You will work across business, operations, policy and technology to design scalable solutions and ensure adoption.

The role involves scoping, diagnosing, redesigning, and implementing initiatives with a focus on cross-functional coordination and continuous improvement within the public service context.