Senior Process Transformation Lead

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Skills & Workforce Development Agency (SWDA) in Singapore seeks a professional to lead medium-to-large process-transformation assignments from diagnosis to implementation, coordinating across business, operations, policy and technology teams.

You will scope work, conduct root-cause analysis, design future-state processes, and develop implementation plans, workshops, and readiness activities, driving adoption and sustainable change.

Qualifications

• Applies sound process-mapping, problem-framing and root-cause analysis skills to diagnose complex cross-functional processes.
• Designs practical future-state processes and translates findings into actionable recommendations and implementation plans.
• Manages project risks, dependencies and quality across assigned transformation scopes.
• Led or contributed to process-transformation or service-improvement initiatives with defined workstreams.

Responsibilities

• Scope transformation assignments with sponsors and process owners.
• Define outcomes, baselines, evidence requirements, milestones and risks.
• Organise work across specialists and business participants to ensure coherent delivery.
• Lead current-state research and root-cause analysis to identify pain points and opportunities.
• Design future-state processes, roles, controls and service interactions.
• Integrate BPR, automation, design and insights inputs into recommendations.
• Develop implementation plans, business cases and readiness requirements.
• Facilitate workshops and stakeholder decisions to drive alignment and adoption.
• Support transition and transfer ownership to business stakeholders.
• Define and track process, service and operational outcomes; suggest course corrections.
• Coach junior practitioners on assigned tasks.

Skills

Process mapping

Root cause analysis

Problem framing

Future-state design

Implementation planning

Risk management

Job description

Skills & Workforce Development Agency (SWDA) in Singapore seeks a professional to lead medium-to-large process-transformation assignments from diagnosis to implementation, coordinating across business, operations, policy and technology teams.

You will scope work, conduct root-cause analysis, design future-state processes, and develop implementation plans, workshops, and readiness activities, driving adoption and sustainable change.