Senior Process Transformation Lead

Land Transport Authority; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

The Land Transport Authority in Singapore seeks a senior professional to lead medium-to-large process-transformation assignments from diagnosis through implementation and early benefits tracking. You will work across business, operations, policy and technology teams to identify complex process challenges and design scalable future-state solutions.

Responsibilities include scoping, diagnosis, redesign, implementation planning, stakeholder facilitation and performance tracking, with coaching of

Qualifications

• Applies sound process-mapping, problem-framing and root-cause analysis skills to diagnose complex cross-functional processes.
• Designs practical future-state processes and translates findings into actionable recommendations and implementation plans.
• Manages project risks, dependencies and quality across assigned transformation scopes.

Responsibilities

• Process-Transformation Scoping and Planning: Scope transformation assignments with sponsors and process owners; define outcomes, baselines, evidence requirements, milestones and risks; organise work across specialists and business participants to ensure coherent delivery.
• Diagnosis and Redesign: Lead current-state research and root-cause analysis to identify pain points, bottlenecks, duplication, unnecessary hand-offs, control gaps and opportunities; design future-state processes, roles, controls and service interactions; integrate inputs into coherent recommendations.
• Implementation and Adoption: Develop implementation plans, business cases and readiness requirements; facilitate workshops and stakeholder decisions to drive alignment and adoption; support transition and transfer ownership to business stakeholders.
• Performance and Team Contribution: Define and track process, service and operational outcomes; manage risks, dependencies and quality; coach junior practitioners.

Skills

Process mapping

Problem framing

Root-cause analysis

Job description

The Land Transport Authority in Singapore seeks a senior professional to lead medium-to-large process-transformation assignments from diagnosis through implementation and early benefits tracking. You will work across business, operations, policy and technology teams to identify complex process challenges and design scalable future-state solutions.

Responsibilities include scoping, diagnosis, redesign, implementation planning, stakeholder facilitation and performance tracking, with coaching of