Senior Process Transformation Lead

Public Service Division; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Public Service Division is seeking a role that leads medium-to-large process-transformation assignments from diagnosis through implementation, coordinating across business, operations, policy and technology teams. The role involves scoping, analysis, design of future-state processes and guiding adoption with stakeholders.

You will develop implementation plans and run workshops to secure alignment, with a focus on sustainable, scalable process change and continuous improvement across government

Qualifications

• Applies sound process-mapping, problem-framing and root-cause analysis skills to diagnose complex cross-functional processes.
• Designs practical future-state processes and translates findings into actionable recommendations and implementation plans.
• Manages project risks, dependencies and quality across assigned transformation scopes.

Responsibilities

• Scope transformation assignments with sponsors and process owners.
• Define outcomes, baselines, evidence requirements, milestones and risks.
• Organise work across specialists and business participants to ensure coherent delivery.
• Lead current-state research and root-cause analysis to identify pain points, bottlenecks, duplication, unnecessary hand-offs, control gaps and opportunities.
• Design future-state processes, roles, controls and service interactions that address diagnosed issues.
• Integrate BPR, automation, design and insights inputs into coherent recommendations.
• Develop implementation plans, business cases and readiness requirements to support transition.
• Facilitate workshops and stakeholder decisions to drive alignment and adoption.
• Support transition and transfer ownership to business stakeholders, ensuring sustainable process change.

Skills

Process mapping

Problem framing

Root-cause analysis

Job description

Public Service Division is seeking a role that leads medium-to-large process-transformation assignments from diagnosis through implementation, coordinating across business, operations, policy and technology teams. The role involves scoping, analysis, design of future-state processes and guiding adoption with stakeholders.

You will develop implementation plans and run workshops to secure alignment, with a focus on sustainable, scalable process change and continuous improvement across government