Senior Problem Manager ITIL & Incident Lead

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced ITIL Manager to establish and maintain the problem management framework, lead major incident investigations, and manage problem records. The ideal candidate will have over 6 years of experience in Incident and Problem Management, preferably in a banking or financial services environment. This role also requires collaboration with distributed teams and proficiency in ServiceNow. Competitive compensation is offered.

Qualifications

• Minimum 6 years of working experience in Incident and/or Problem Management.
• Strong understanding of ITIL Incident and Problem Management processes.
• Prior experience in banking or financial services environments is advantageous.

Responsibilities

• Establish and maintain the problem management framework.
• Lead root-cause investigations for major incidents.
• Manage the full lifecycle of problem records.

Skills

ITIL Incident Management

Problem Management

ServiceNow

Microsoft Excel

Coordination of IT technical investigations

Complex IT technical investigations

Tools

Microsoft PowerPoint

Microsoft Visio

Job description

A leading technology firm in Singapore is seeking an experienced ITIL Manager to establish and maintain the problem management framework, lead major incident investigations, and manage problem records. The ideal candidate will have over 6 years of experience in Incident and Problem Management, preferably in a banking or financial services environment. This role also requires collaboration with distributed teams and proficiency in ServiceNow. Competitive compensation is offered.