Senior Patient Services & Care Coordination Lead

NHG Health; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Woodlands Hospital in Singapore is seeking a Senior PSA / Patient Service Associate Executive to coordinate tele-triage operations and hospital services. You will support patient follow-ups, scheduling, and referrals to ensure seamless care pathways.

You will also contribute to ED and customer service operations, maintaining accurate patient records while upholding high standards of service and confidentiality. The role balances administrative rigor with compassionate patient interactions.

Qualifications

• GCE O/Level or equivalent qualification.
• Healthcare admin or patient service experience preferred.
• Comfortable with IT systems and call centre platforms.
• Able to work effectively in a fast-paced environment.

Responsibilities

• Manage appointment bookings and referrals across systems.
• Support patient navigation and follow-up communications.
• Handle enquiries and service recovery with professionalism.
• Maintain patient confidentiality and accurate records.

Skills

Communication

Customer service

Multilingual communication

Teamwork

IT systems

Education

GCE O/level or equivalent

Diploma or equivalent

Tools

Hospital IT systems

Call center platforms

Job description

Woodlands Hospital in Singapore is seeking a Senior PSA / Patient Service Associate Executive to coordinate tele-triage operations and hospital services. You will support patient follow-ups, scheduling, and referrals to ensure seamless care pathways.

You will also contribute to ED and customer service operations, maintaining accurate patient records while upholding high standards of service and confidentiality. The role balances administrative rigor with compassionate patient interactions.