Senior / Patient Service Associate (CAREHub)

National Cancer Centre Singapore Pte Ltd; Singapore; Presencial; SGD 31.000 - 47.000; Jornada completa

Descripción de la vacante

The National Cancer Centre Singapore (NCCS) invites applications for a Patient Service Associate / Senior Patient Service Associate within CAREHub. You will provide end-to-end non-clinical support, including registration, orientation, virtual/face-to-face financial counselling, payment handling, and care navigation services to patients and caregivers.

Working with clinical and administrative teams, you will guide patients through their care journey with professionalism, empathy, and sound

Formación

• Diploma holder or equivalent; fresh graduates welcome.
• Healthcare or customer service experience is an advantage.
• Ability to multitask in a fast-paced environment.
• Strong communication and relationship management skills.
• Customer-oriented, professional and demonstrates sound judgement.

Responsabilidades

• Register patients and maintain accurate records.
• Orientate patients on NCCS care journey and HealthHub.
• Provide virtual/face-to-face financial counselling, including information on costs, payment options and insurance.
• Coordinate and schedule patient orientation sessions and counselling appointments.
• Monitor appointment attendance and follow up with patients who miss appointments.

Conocimientos

Communication

Interpersonal skills

Customer service

Multitasking

Relationship management

Educación

Diploma or equivalent

Descripción del empleo

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

The Patient Service Associate / Senior Patient Service Associate is a key patient-facing role within CAREHub, providing end-to-end non-clinical support including registration, orientation, virtual/ face to face financial counselling, payment and cash collection, and care navigation services to patients and caregivers. Working closely with clinical and administrative teams, the incumbent guides patients and caregivers through their care journey with professionalism, empathy, and sound judgement.

Some of the Key Responsibilities include:

• Register patients and maintain accurate records in the system
• Orientate new patients on NCCS patient care journey and digital self-service tools such as HealthHub
• Conduct virtual and face-to-face financial counselling, including providing information on estimated treatment costs, payment options, MediSave, MediShield Life, and Integrated Shield Plans.
• Coordinate and schedule patient orientation sessions, financial counselling appointments, and treatment-related visits
• Monitor appointment attendance and follow up with patients who miss their scheduled appointments to facilitate continuity of care.
• Collect, reconcile, and safeguard payments and outstanding bills
• Uphold NCCS service and quality standards, and practise infection control measures
• Work closely with clinical and administrative teams to support seamless patient care
• Perform administrative and other duties as assigned

Job Requirements:

• Diploma holder or equivalent; fresh graduates welcome
• Prior healthcare or customer service experience is an advantage
• Ability to multitask in a fast-paced environment
• Strong communication, interpersonal, and relationship management skills
• Customer-oriented, professional, and demonstrates sound judgement
• Adaptable, proactive, and committed to continuous improvement