Patient Service Associate, Financial Counselling (Emergency Dept)

Tan Tock Seng Hospital; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Financial Counselling Patient Service Associate in the Emergency Department. You will assist patients and families by providing financial counselling, explaining healthcare financing and payment options, and facilitating a smooth admission journey.

Key responsibilities include patient registration, deposit collection, and advising on ward class charges, subsidies, and payment options, while staying informed on financing initiatives and processing transfers as

Qualifications

• Diploma or NITEC/Higher NITEC in any discipline, or GCE A/O/N levels.
• Prior experience in frontline operations or customer service is an advantage.
• Proficient in Microsoft Excel and basic computer applications.
• Able to work in a fast-paced healthcare environment and manage multiple tasks.

Responsibilities

• Perform patient registration and deposit collection while providing financial counselling to patients and families.
• Provide financial counselling to patients and next-of-kin on ward class charges, subsidies, and payment options.
• Stay updated on healthcare financing initiatives to address inquiries.
• Process ward upgrade/downgrade requests and explain subsidy implications.
• Coordinate and process patient transfers to other healthcare institutions.
• Handle administrative duties related to patient admissions and related matters.

Skills

Customer service

Communication

Multitasking

Education

Diploma or NITEC/Higher NITEC

Tools

Microsoft Excel

Job description

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health , is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines .

Overview

As a Financial Counselling Patient Service Associate in the Emergency Department, you will support patients and their families by providing financial counselling, explaining available healthcare financing and payment options, and facilitating a smooth admission journey.

Responsibilities

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• Coordinate and process patient transfers to other healthcare institutions.
• Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.

Requirements

• Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
• Prior experience in frontline operations or customer service will be an advantage.
• Proficient in Microsoft Excel and other basic computer applications.
• Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
• Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
• Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.

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