Senior Executive/Assistant Manager (Patient Response Team)

SingHealth Group; Singapore; In loco; SGD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

National Cancer Centre Singapore (NCCS) invites applications for a Billing Support role within the Business Office. The successful candidate will handle billing enquiries, support claim processes, and coordinate with stakeholders to maintain high service standards.

A strong emphasis on accuracy, communication, and customer care is required. Reporting to the Senior/Manager of the Business Office, you will work on resolving inquiries, processing bills, and ensuring compliance with billing policies

Competenze

• Bachelor’s Degree in any discipline; healthcare or business background preferred.
• Minimum 2 years of experience in customer service or healthcare considered an asset.
• Excellent communication and stakeholder management skills with empathy.
• Proficient in MS Office; strong documentation and data accuracy abilities.

Mansioni

• Handle first-level billing enquiries and escalate complex cases with preliminary findings.
• Collaborate with internal stakeholders to gather information and ensure compliance with billing processes.
• Maintain accurate case documentation and support bill adjustments, cancellations, waivers, and refunds.
• Oversee the Business Office hotline and outbound calls to patients for timely, professional handling of inquiries.
• Respond to calls per scripts, provide accurate information, and resolve cases at first contact where possible.
• Escalate complex enquiries to supervisors with timely documentation and rationale.
• Process patient bills, waivers and cancellations in the system with high accuracy.
• Monitor NHPC submissions and liaise with billing teams for rejected claims.

Conoscenze

Interpersonal skills

Communication

Stakeholder management

Analytical thinking

Attention to detail

Multitasking

Team player

Formazione

Bachelor's Degree

Strumenti

Microsoft Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

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National Cancer Centre of Singapore Pte Ltd

Job Category: Ancillary

Posting Date: 5 Oct 2026

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

Reporting to the Senior / Manager of Business Office, you support the manager in the efficient handling of complex billing-related enquiries and ensuring smooth team operations. You will work closely with team members and stakeholders to maintain high service standards and assists in implementing changes and supports continuous improvement initiatives.

Key Responsibilities

• Handle first-level investigation of billing-related feedback and enquiries and elevate complex cases to the manager with preliminary findings and recommendations.
• Collaborate with internal stakeholders to gather information, support enquiry resolution, and ensure compliance with established billing processes and procedures.
• Maintain accurate case documentation and support bill adjustment processes, including cancellations, waivers and refunds.
• Assist to oversee the manning of Business Office hotline and outbound calls to patients, ensuring timely and professional handing of enquiries by all team members.
• Respond to incoming calls in accordance with established scripts and procedures, provide accurate information, and resolved cases at first contact where possible.
• Maintain proper call documentation and escalats complex enquiries to supervisors in a timely manner.
• Process patient bills, waivers and bill cancellation in OAS with high accuracy and attention to details, ensuring compliance with established billing protocols and financial policies.
• Monitor and track billing submissions in the National Platform for Healthcare Claims (NHPC) and liaise with billing team to investigate bills which are rejected for claims by insurers.
• Assist to supervise Associate Executives in the processing of bills to maintain high accuracy standard through regular audits.
• Support the smooth functioning of the team by coordinating training activities, monitoring performance metrics, managing schedules and duty coverage, and providing administrative support through meeting documentation and follow-up of action items.
• Collect, analyse and report billing feedback trends and resolution metrics to support service improvement and operational effectiveness.
• Serve as a key liaison between internal and external stakeholders, including departments, government agencies, insurers and regulatory bodies, to facilitate effective communication, resolve billing-related matters, support cross-functional improvement initiatives, and ensure timely dissemination and compliance with health financing policies.
• Monitor compliance with billing feedback handling procedures, conduct quality reviews of case documentation, identify and escalat systemic issues, and support the continuous enhancement of processes, SOPs, and service quality through regular reviews and improvement initiatives.
• Participate and support institutional assignments and any other duty when assigned.

Job Requirements

• A recognised Bachelor’s Degree in any discipline, and degree in healthcare related fields or business administration is preferred.
• Minimum 2 years’ experience
• Experience in customer service or healthcare would be an added advantage
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook Strong interpersonal skills with empathy for others
• Excellent communication and stakeholder management skills, with proven experience in patient experience, customer service excellence, or service quality improvement initiatives.
• Strong analytical and critical thinking skills with the ability to identify issues and develop practical solutions.
• Ability to manage multiple priorities effectively and thrive in a fast-paced, dynamic environment.
• Meticulous, resourceful and self-driven, with a strong sense of accountability and attention to detail.
• Excellent team player with a collaborative mindset and commitment to achieving shared goals.