Patient Service Associate (Inpatient Wards)

Tan Tock Seng Hospital; Singapore; On-site; SGD 29,000 - 39,000; Full time

Job summary

Tan Tock Seng Hospital seeks a Patient Service Associate to support ward day-to-day operations and frontline administrative tasks for patients and families. You will work closely with nurses, doctors and healthcare professionals to ensure admissions, transfers and discharges are processed accurately and efficiently.

The role requires a Diploma or equivalent, strong customer service skills, good numeracy and proficiency with hospital information systems.

Qualifications

• Customer-focused with good interpersonal and communication skills.
• Good numeracy and attention to detail.
• Computer-savvy and comfortable using multiple hospital systems.
• Able to multitask in a fast-paced ward environment.

Responsibilities

• Manage patient admissions, transfers and discharge procedures accurately and promptly.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information and records in hospital systems.
• Attend to enquiries from patients and family members professionally.
• Provide timely administrative support to nurses, doctors and other healthcare professionals.
• Handle ward operations tasks across hospital and clinical support systems.
• Prioritise tasks as demands change and support smooth daily ward operations.

Skills

Customer service

Interpersonal skills

Numeracy

Computer literacy

Education

Diploma or equivalent

Tools

Hospital information systems

Job description

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital ofNHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than60 clinical disciplines.

Overview

As a Patient Service Associate, you play an important role in supporting the smooth day-to-day operations of the ward. You will provide frontline administrative support to patients and their families, while working closely with nurses,doctors and other healthcare professionals to ensure that patient admissions, transfers, discharges and other administrative processes are handled accuratelyand efficiently.

Responsibilities

Patient & Ward Support

• Manage patient admissions, transfers and discharge procedures accurately and promptly.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information and records accurately in hospital systems.
• Attend to enquiries from patients and their family members in a professional and service-oriented manner.
• Provide timely administrative support to nurses, doctors and other healthcare professionals.

Ward Operations

• Handle multiple tasks concurrently, including phone calls, walk-in enquiries, system transactions and ward requests.
• Work effectively across various hospital and clinical support systems.
• Prioritise tasks appropriately when demands or operational requirements change.
• Support the smooth and efficient daily operations of the inpatient ward.
• Maintain accuracy and professionalism while working in an environment with frequent interruptions and competing priorities.

Requirements

• Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
• Customer-oriented with good interpersonal and communication skills.
• Good numeracy skills and attention to detail.
• Computer-savvy and comfortable working with multiple systems.
• Able to multitask effectively in a fast-paced environment.
• Service-oriented, responsible and a strong team player.
• Required to work 2 rotating shifts.
• Required to work on weekends and public holidays, where applicable.
• Candidates should be comfortable working in a busy ward environment where priorities may change quickly.

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