Senior Patient Service Associate

National Skin Centre Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

National Skin Centre Singapore is seeking a service-oriented professional to manage counter services, handle patient enquiries, and assist with check-in and billing processes. You will support doctors' requests, ensure proper document handling, and assist with financial counselling for patients.

The role involves maintaining cashier stocks, monitoring queues, and supporting clinic surveys with the PR department.

Qualifications

• Minimum qualification of GCE O'level.
• 1 year of frontline customer service experience.
• Cashiering experience is an advantage.

Responsibilities

• Oversees the smooth and efficient running of the counter services.
• Attends to patients' enquiries, provide directions and assists with clarifications.
• Assists in checking in and billing of patients accurately.
• Assists with doctors' requests relating to patients' management.
• Ensures that all patients' documents are scanned in and filed away securely.
• Provides financial counselling to selected patients.
• Ensure stocks at cashier counter and stationeries are well stocked.
• Monitor clinic queue, consultation waiting time and intervene with service recovery.
• Assists in clinic surveys with PR department.

Skills

Frontline customer service

Cashier experience

Education

GCE O'level

Job description

Company description:

National Skin Centre

Job description:

Contract Type: 1 Year Contract

Roles & Responsibilities:

• Oversees the smooth and efficient running of the counter services

• Attends to patients' enquiries, provide directions and assists with clarifications.
• Assists in checking in and billing of patients accurately
• Assists with doctors' requests relating to patients' management
• Ensures that all patients' documents are scanned in and filed away securely
• Provides financial counselling to selected patients
• Ensure stocks at cashier counter and stationeries are well stocked
• Monitor clinic queue, consultation waiting time and intervene with service recovery
• Assists in clinic surveys with PR department

Requirements:

• Minimum qualification of GCE O'level
• 1 year of frontline customers' service experience
• Advantage to have cashiering experience