Senior Patient Service Associate

NHG Health; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

NHG Health in Singapore is seeking an entry-level Clinic Admin Assistant to support counter services, manage check-ins, and assist doctors with patient flow.

You will handle patient inquiries, provide directions, and ensure accurate billing and document filing while maintaining stock at the cashier and assisting with clinic surveys.

This role requires at least GCE O'level and about 1 year of frontline customer service experience, offering a hands-on environment in a hospital outreach setting.

Qualifications

• Experience in front desk or clinic front line work.
• Ability to handle inquiries and provide clear directions.
• Good communication and interpersonal skills.

Responsibilities

• Oversees the smooth and efficient running of the counter services.
• Attends to patients' enquiries, provides directions and clarifications.
• Assists in check-in and billing of patients.
• Assists with doctors' requests relating to patient management.
• Ensures that patients' documents are scanned and filed securely.
• Provides financial counselling to selected patients.
• Maintains stock at cashier counter and stationeries.
• Monitors clinic queue and waiting times; assists with service recovery.
• Assists in clinic surveys with PR department.

Skills

Customer service

Frontline service

Education

GCE O'level

Job description

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• Oversees the smooth and efficient running of the counter services


• Attends to patients' enquiries, provide directions and assists with clarifications.


• Assists in checking in and billing of patients accurately


• Assists with doctors' requests relating to patients' management


• Ensures that all patients' documents are scanned in and filed away securely


• Provides financial counselling to selected patients


• Ensure stocks at cashier counter and stationeries are well stocked


• Monitor clinic queue, consultation waiting time and intervene with service recovery


• Assists in clinic surveys with PR department

Requirements:

• Minimum qualification of GCE O’level


• 1 year of frontline customers’ service experience